Key Account Manager DHL IT Services

  • Full time
  • Prague
  • Posted 2 weeks ago


Do you have an experience in account management and are you looking for new challenge? Then join DHL IT Services and you will manage a portfolio of up to 10 services including the service tower for licenses. About the role: The Account Manager is responsible for: ensuring ITS meet the needs of the DHL Global Forwarding & Freight (DGFF) business, managing relationships with Business Colleagues and the end-to-end sales, quotations and order lifecycle. The Account Manager develops new business opportunities and encourages IT Services to deliver the development and enhancement of services, products and systems, based on DGFF business requirements. The Account Manager reports to Executive Account Manager (EAM) and supports in achieving department budgets and business growth targets. Your main tasks will be: To act as a first contact for DGFF stakeholders from Business IT and Business regarding all topics related to your service portfolioTo manage the E2E sales cycle by understanding DGFF business requirements and translating those into IT solutions which create value to DGFF BusinessTo create and negotiate the proposals in close alignment with ITS delivery unitsTo build up a thorough understanding of DGFF needs and requirements which will help to create benefits for the DGFF business and new opportunities for ITSTo actively manage relationship with DGFF stakeholder and assure that DGFFs satisfaction increases consistentlyTo take care of escalation management and internal coordination of problem solving activitiesTo actively manage orders and plan financial portfolio for Build and RUN You should have: Experience in selling IT solutions and servicesStrong customer focus Project management experienceGood communication and negotiation skillsPersonal drive, enthusiasm and resilience to achieve objectives in line with deadlinesDeveloped problem solving skills Fluent in EnglishDegree in IT or business-related subject We offer: Great team of IT professionals and possibility of technical developmentModern offices in ChodovHome office possibilitiesPermanent contractCompany CarPension plan contributionLong-term Sickness InsuranceCAFETERIA employee benefit program with wide selection of benefits from EdenredExtra week of holiday (25 days/year)6 Self-sickness days/yearFull salary compensation for up to 10 days absence due to illness per calendar yearLunch vouchers fully covered by companyMultisport cardMobile and laptopFruit days, sport clubs for employeesReferral programFor more details contact [email protected]

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