Junior Technical Support Engineer

  • Full time
  • Prague
  • Posted 1 week ago

OpusCapita

IT Service Management tools (nice to have)
ITIL framework (nice to have)
Unix / Linux basic level skills (nice to have)
Are you strong at English? Do you want to learn and work in IT support?
 
We are looking for
 
Junior Technical Support Engineer
 
in our Global Service Desk team in Toruń or you may also work fully remotely from other locations
 
Everything we require from you:
  • fluent English written and spoken (B2 or higher)
  • basic IT technical skills
  • desire to learn & get experience in IT field 
  • availability to work in shifts (24/7)
 
Your additional (but not required) advantages will be:
  • Unix / Linux basic level skills
  • Knowledge of ITIL framework & IT Service Management tools
  • Other languages skills (German, Swedish, Norwegian, Finnish)
 
In OpusCapita you will:
  • Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers
  • Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone
  • Identify, evaluate and prioritize customer problems and formulate resolution plans
  • Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk
  • Escalate unresolved issues to support leads, designated service group or client helpdesk
 
We offer:
  • Don’t worry you don’t know everything yet – we will show you all the tricks! You will have assigned mentor and undergo induction trainings.
  • Challenging work in a leading international corporation 
  • Friendly work environment
  • Working with new technologies & methodologies
  • Social package and employee benefits (sport card, MyBenefit, occasional subsidies, private medical care, life insurance & language lessons)
  • I Love Mondays activities: fruits, breakfasts, console tournaments and many more!
 
Questions in mind? 
For more information please contact [email protected] 
Please submit your application including CV in English by 09th of September 2022
Note that we will contact only selected candidates and we will start conducting interviews right away and will make hiring decisions as soon as the suitable candidate is found.
 

To apply for this job please visit cz.talent.com.