Junior Business ERP Process Assistant

  • Full time
  • Prague
  • Posted 3 weeks ago

FRABA Group

SQL (nice to have)
Office 365 (nice to have)
Customer Support (junior)
English (regular)
SERVICE PROVIDER BUSINESS ERP SOFTWARE /  BUSINESS ERP PROCESS ASSISTANT
Company
 
FRABA  is  a  group  of  enterprises  focused  on  providing  advanced  products  for  the motion  control  and  industrial automation  market.  With  subsidiaries  in  Heerlen/  The Netherlands, Aachen and Cologne/ Germany, Slubice/ Poland, Hamilton NJ/ USA and Singapore, FRABA is offering global support to its customers worldwide.
 
Competence
 
It  is  our  philosophy  to  offer  a  challenging  yet  rewarding  work  environment  for  every employee of our team. Total information, dynamic development, competence and fair sharing  are  our  values.  Initiative,  ideas,  knowledge,  energy  and  risk taking  are  our drivers  and  everybody  who  has  them,  has  the  right  to  make  decisions.  At  FRABA, leadership  is  not  depending  on  education  or  hierarchy,  but  on  knowledge  and performance of each individual.
 
As a Business Process Assistant you will become part of our team in Slubice/Cologne/ Aachen or Heerlen.
 
This is a permanent full-time job
 
Your field of responsibility will be: 

Responsibility
  • Serve as the first point of contact for customers/ end users regarding internal ERP 
  • System business process workflow
  • Performing remote troubleshooting diagnostic problems
  • Guiding the end user through the problem solving
  • Following up and update user on status and information of issues reported
  •  Assistance in optimization of business processes.
  •  Manage additional duties and assignments as requested
 
If  you  have  the  initiative,  knowledge,  information,  energy  and  courage  to  make  a decision,  we  urge  you  to do  so.  At  FRABA  everybody  has  the  chance  to  become  a leader. It is up to you to take your chance.
Requirements 
It is our philosophy to hire talented individuals, who are willing to learn and develop their skills, not specialized know-how. As an applicant you should fit into the following profile:
 
  •  Business education (Informatics, Business Analytics, Data science) -is preferred but not mandatory
  •  Experience with customer service in an international work environment is preferred but  not  mandatory  Sound  knowledge  of  Office  365  and  SQL  basic  scripting  is preferred but not mandatory
Key Skills and competencies:
  •  communication skills- verbal and written. Fluent English skills.
  •  Problem analysis and problem-solving with attention to detail and accuracy.
  •  Customer service orientation
  •  Proactive attitude and problem solving capabilities
 
We offer
  •  Modern and friendly work environment, independence, and flexible working hours in remote mode of working
  • Full-time employment contract.
  • Medical package
  • Opportunity to be a part of a fast-growing, innovative, and high-performing organization within a truly global and multicultural organization.
  •  Interesting and challenging projects,
  •  Integration events twice a year
  • 1 additional vacation day in the year
 
We are  looking  forward  to  your  application.  Please  include  your CV and  supporting documents into your application.

To apply for this job please visit cz.talent.com.