Field of activity
IT Infrastructure & Operations ensures the implementation and operation of shared technological IT infrastructure for all companies of Deutsche Börse Group (DBAG).
The unit “ITSM Processes” is responsible for establishing and operating effective and efficient IT Service Management and related processes throughout the entire IT division.
We deliver excellent quality while being compliant to regulations and laws applying on financial companies. We are looking for an ITSM Quality and Reporting Coordinator who is self-starting and with a high level of ambition.
The successful candidate will have experience in performing quality assurance reviews and reporting activities in relation to IT Service Management processes. The successful candidate will also have proven experience of working as a team player in a matrix organisation, providing input to process related discussions and supporting reaching agreements.
Tasks / responsibilities
Qualifications / required skills