IT Support Technician – Onsite Technology, UDT, SOE is part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.
Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.
At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world.
This also means you will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.
Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology
Directly responsible for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers)
Support and advice for Facilities Management/Office Services regarding office move planning
Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes
Supporting handheld scanners and Wi-Fi connectivity components in a warehouse/depot environment
Engage with business to conduct IT clinics / trainings as appropriate
LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues
On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements
Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this will require some travel)
Ensure Cyber Security standard processes are followed for services provided
Provide VIP support to selective customers as per SLA and agreement
Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures
Act as local project coordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.
We are looking for
You should have minimum 3-5 years of experience and have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support.
You should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacenter equipment.
Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form. Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.
Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.
Your technical skills:
Exposure and working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacenters
Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills
Working knowledge around collaboration tools like Video conferencing, IP Softphone /desk phone, and MS Teams Live events etc.
PC hardware and peripheral troubleshooting skills (including IP printers)
Working knowledge of server and network troubleshooting
Knowledge of File and Print services and Active Directory
Understanding of basic Service Delivery concepts (ITIL) [preferably ITIL certified]
Project co-ordination (PMP/Prince2 is not must but good to have)
You are also able to easily communicate both in Czech and English language.