: Information Technology
Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world’s most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit www.brambles.com.
To manage and ensure successful end to end delivery of IT projects or IT work stream of business projects to agreed time, cost and quality.
The Key Performance Indicators for this role are driven by the business’ operational goals, and related IT business-aligned goals, and cover the following categories of performance:
Metrics and KPI’s related to the effectiveness of the role (PDP)
Alignment of IT programs and business strategic goals
Quality of output (measured by customer and user satisfaction)
Quality of solutions proposed by the team (measured by success of solutions proposed)
Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of a project documentations and plans.
Ensure that IT solution requirements are defined, delivered and monitored.
Ensure quality control procedures are used correctly.
Establish the IT solution delivery project team(s) working methods.
Develop schedules and work packages for the IT project delivery team.
Manage hand-over of responsibility for the IT solution to business as usual support.
Build appropriate and effective business relationships.
Advise on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.
Challenges/ Problem Solving
Facilitate collaboration between stakeholders who have diverse objectives.
Authority/ Decision Making
Is fully accountable for meeting allocated technical and/or project/supervisory objectives.
Has significant influence over the allocation and management of resources appropriate to given assignments and in the delegation of project responsibilities.
Make decisions which impact the success of assigned projects i.e. results, deadlines and budget.
Regional Leaders and Teams
Vendors and Contractors as needed
Bachelor’s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience.
Project Management certification (PMP or CAPM) from PMI
Six Sigma Green Belt or Black Belt
Significant previous experience in within an IT focussed role.
5+ years’ experience managing or influencing technical staff and projects.
Proven success in improving the customer experience.
Experience working within a matrix structure.
Skills and Knowledge
Stakeholder relationship management
Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.
Takes full responsibility for the definition and entire management from start to finish including -but not limited to- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).
Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.
Third party supplier relationship management
Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.
Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.
Is responsible for the management and implementation of supplier service improvement actions and programmes.
Technical and business knowledge
Multi-domain technical expertise (in at least 4 areas) including: data center, hosting platforms, messaging/collaboration, client services, voice & data networks, application technology services, and IT service management.
ITIL v.3 foundations certification; working knowledge of IT Service Management.
Preferred Level of Work Experience
5 – 7 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected]