• Full time
  • Prague
  • Posted 1 week ago

Job Description

In this newly created role, the IT Service Desk Support Engineer is responsible for providing hardware and software support to on-site and remote employees.


  • Czech (at least level B2)
  • Russian (at least level B2)
  • English (at least level C1)


  • Act as the main point of contact for all issues and queries regarding desktop and laptop computers, printers and other computer peripherals and related software;
  • Provide support and maintenance on issues related to phones, computers, Internet and LAN connectivity, email access and archiving for local and remote offices;
  • Maintenance of server room. Servers installation, setup and cable wiring.
  • Asset management and tracking for computer hardware and software licenses;
  • User and computer management in Microsoft Active Directory–based environments;
  • User and computer management in Microsoft Exchange;
  • Create and track IT policies and procedures for end user and internal use;
  • Collaborate as a member of an international team;
  • Perform other duties as assigned.


  • Proven experience in a similar IT desktop support or technical support role;
  • Strong experience with PC Hardware (desktops, laptops, mobile devices), local and network attached printers and other computer peripherals;
  • Strong experience with PC Software such as MS Office, Microsoft Windows Desktop/Server, Active Directory, Antivirus solutions, Adobe products and various 3rd party Client/Server applications, Microsoft Exchange;
  • Exemplary troubleshooting skills;
  • Strong written and oral communication skills;
  • Ability to work with users of any level of technical knowledge;
  • Ability to work independently in a fast-paced environment;
  • Fluent in English and Czech. An ability to speak Russian is desirable;·
  • Ideally a Bachelor’s Degree in Computer Engineering, Computer Science or equivalent. A combination of education and experience will be considered.

Additional Information

We offer:

  • Excellent professional and career opportunities in the international team of talented and energetic people.
  • Generous benefits package from the very first day of your employment including: premium healthcare program for you and your children, sick days, additional payments for sick leave, meal tickets, MultiSport card, public transport pass, cell phone contract.
  • Cafeteria Benefit Plan – an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
  • Flexible working hours, no bureaucracy or formalism.
  • Professional trainings and education, including courses and conferences, English & Czech classes, internal meetups and unlimited access to online library
  • Work permit assistance.
  • Relocation package for non-Prague candidates: a one-time additional salary payment (only within Czech Republic).

Please note:  If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job is only possible in case the employee is located in the Czech Republic.

To apply for this job please visit