Maintain a full understanding of the broad range of HH’s services and work closely with the internal departments to provide the client with digital services that complement their print
Identify and assess customers’ needs to achieve satisfaction
Take detailed briefs from our client, process orders and provide desired solution through our wide range of suppliers
Provide accurate, valid and complete information by using the right methods/tools
Prepare product and customer reports by gathering data collected during customer interactions
Maintain databases and perform updates as necessary to ensure accuracy
Accurately analyze and collect data for various types of consolidated stock reports
Closely monitor stock movements and provide sufficient report to stakeholders
Analyzing data received from warehouses, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables
Route cargo in accordance with legal and customer requirements
Coordinate the routing process
Actively use the software chosen per the client
Capture all costs associated with jobs
Actively look for capture savings opportunities and added value opportunities when possible
Actively participate in team meetings, conference calls, and daily project management calls with the HHG team and with the client
Communication with warehouses, shippers, consignees, freight forwarders, clients, and internal communication within the team
Eliminate or minimize risk exposure for HHG and customers
Deliver a high level of customer service to internal and external stakeholders
Perform HHG core values, actively promote teamwork and represent HHG according to company culture
Knowledge, Skills + Experience:
Bachelor’s or equivalent college degree – focus in Logistics preferred
Languages required - English
International logistics experience preferred: warehousing, transportation, supply chain principles
Scheduling and critical path management experience preferred