Are you strong coordinator, problem solver and communicator with technology background? We are looking for a new colleague to join our Integration Services support team.
You will deliver a highly visible, empowered role that is accountable for emergency incident management for business-critical DHL Supply Chain Integration solution. You will also follow up on root cause analysis and manage corrective actions preventing the same incident re-appearance. In general, you will significantly contribute to quality standards of the DSC Integration platforms via various ITIL processes. This is an exciting opportunity, for someone with a customer-oriented approach and the ability to work under demanding circumstances, to make a positive difference.
The DSC Integration Services team is responsible for providing support for DHL Supply Chain Integration Solution. The team cooperate with various DHL IT Services internal teams (development, database, network, system administrators etc. ) to maintain the service on agreed level including implementations. We take care of both on-premise as well as cloud platforms used for Integration services.
Your work:
Zero business disruptions & zero data loss” is our aspiration - We will count on you.
Empathize with and understand a business partner / customer who has a bad day due to an Emergency Incident that has caused a disruption to the service.
Bring together and work closely with experts from Integration support team, experts and managers from different parts of the organization and lead recovery activities for emergency incidents, with the aim of reducing business disruption to a minimum
Ensure timely, proactive and appropriate communication to business partners on a business bridge and via incident bulletins.
Use data to analyze facts and quickly understand the root cause and get it fixed.
Closely cooperate with Emergency Incident Manager (ITS ServiceDesk) on organization and communication during the recovery.
Ensure emergency incident recovery follows established processes and procedures. Challenge, review and improve the established processes and procedures.
Drive the follow up activities with appropriate teams utilizing ITIL standards such as Problem management, Root Cause Analysis and Continuous improvement process.
Required skills:
General IT Knowledge - General broad knowledge of technologies and trends within the IT industry.
4+ years Operational experience in a multi-cultural / global context, ideally leading a team responsible for application support, operations or similar.
Ability to drive, motivate and engage diverse team working under pressure.
Excellent communication on business level and technical level at same time with seamless switching.
Ability to explain technical issues to non-technical colleagues.
Good problem solving and facilitation skills – challenge experts in a constructive way, etc.
ITIL Operations framework knowledge focused on Incident, Problem management and Continuous Improvement process
We offer:
Great team of IT professionals and possibility of technical development
Modern offices in Chodov
Home office possibilities
Permanent contract
Car allowance / company car
CAFETERIA employee benefit program with wide selection of benefits from Edenred
Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…