Inside Sales Account Analyst EMEA CZ_MAS

  • Full time
  • Prague
  • Posted 1 week ago

Duties and Responsibilities

  • Initiate, build and maintain relationships with customers by providing complex product solutions and services.
  • Inside Sales functions as a liaison between support teams and Sales Managers handling to fulfill issues related to sales processes.
  • Promote the customer’s products and services for business partners via phone, email and other channels as required
  • Plan promotional strategies and events with customers
  • Negotiate special and standard pricing with customers
  • Achieve quarterly and annual sales targets
  • Register all relevant information captured during customer interactions in CRM tools
  • Handle customers’ incoming requests, provide necessary support, and provide proposals based on customer specified information
  • Understand and fulfill all regulations of the internal policies of the company
  • Understanding different teams’ processes to provide software licensing and hardware assistance through different platforms
  • Create relationship with clients and work with the Territory Managers and the EMEA sales teams
  • Collaborate proactively in the education of clients and the creation of modules with information on our processes, products, and services
  • Create monthly business reviews with the progress and results that will be presented to the managers and directors of the business
  • Other duties as assigned
  • Qualifications

    • Bachelor’s degree and 4 to 6 years of previous customer service, account management and inside sales experience

    • Previous customer relationship management experience

    • Proficient end-user IT skills including MS Office, Outlook, SAP & SFDC

    Desired Characteristics

    • Creative and innovative personality

    • Sales mindset and able to product smaller deal proposals

    • Ability to provide excellent customer service, customer-focused approach

    • Result-oriented personality and capability to overcome obstacles

    • Effective and professional verbal and written communication – both with internal and external customers

    • Ability to work in a team or individually if required

    • Ability to speak fluent English & Italian

    Key Competencies

  • Action Oriented
  • Being Resilient
  • Communicates effectively
  • Courage
  • Customer focus
  • Demonstrate self-awareness
  • Drives engagement
  • Ensures accountability
  • Instills trust
  • Manages ambiguity
  • To apply for this job please visit cz.talent.com.