High Touch Operations Specialist

  • Full time
  • Prague
  • Posted 2 weeks ago
Problem Solving (advanced)
Project Management (advanced)
What will be your responsibilities?
  • Maintain a Supports delivery of Focused Technical Support program to major accounts
  • Ensure follow-up and closure of critical problems with large strategic customers
  • Regularly interact with good relationship with the customer during the course of the problem resolution process through the effective use of email, telephone, Webex, video conferencing and other collaboration methods
  • Co-ordinate root cause analysis upon customers request
What are our requirements?
  • Excellent command on German and English language
  • Proven leadership skills, initiative taker and has the ability to work outside of process. Also experience in a support environment is a plus
  • Work with HTTS, Duty Managers and BU Development Engineers to review potential product or software defects and obtain fixes
  • Has a technical and networking understanding, but primarily has the ability to leverage the technical expertise of others
  • Leverages and contributes to Virtual Teams
  • Questions ways of working and suggests improvements
  • Independently coordinates and executes tasks
  • Uses technical understanding to work with HTTS and DE to create a recommended solution, and to understand the business impact to the Customer
  • Solid understanding of business process and requirements in a support environment
  • Excellent written and verbal communication skills, across culture. Ability to work successfully as a team member in a cross-functional matrix environment
  • Results driven and focus on the customer
  • Commercial and contractual understanding

What we offer? 
  • B2B contract via Experis 
  • 100% remote work 
  • Private medical care Medicover 
  • MultiSport Card 
  • Life insurance and many more

To apply for this job please visit cz.talent.com.