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Health Services Specialist

English (Proficient)
Accolade Technologies s.r.o.
Full-time • Prague
Seniority: Junior

role overview:

You will be a part of a large team of open-minded professionals with diverse backgrounds and experience. You will join a dynamic work environment and have colleagues from all over the world. Provider Health Assistant answers inbound calls from providers (doctor’s offices) regarding patient-related services such as verification of benefits, verification of eligibility, and other general physician-patient care support needs. You will collaborate with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience.

Important - working hours form 2pm till 10pm (to overlap with US timzone)

A day in the life…

  • Answering calls in a high volume, fast paced call center environment.

  • Seeking to understand the context behind the provider’s call by probing for information to understand the provider’s questions or support needs in order to ensure first call resolution

  • Working with providers and their office staff, ensure accurate recording of provider’s request is made into necessary systems

  • Offering guidance to providers regarding their patient’s eligibility, coverage, denials and appeals processes

  • Educating providers on how to reduce errors in process due to lack of information and educating them on how to most effectively support their patients in the appeals process

  • Navigating health plan websites to do additional research, supporting our utilization management process answering questions on status and requirements

  • Navigating and providing input to policies, systems, methods, and procedures for the effective management of key business processes

What we are looking for…

  • Previous experience with customer service in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities.

  • Excellent knowledge of English language, strong communication skills both in written and verbal.

  • Ability to work independently, organize, and prioritize own tasks effectively.

  • Excellent customer service skills; strong verbal and written communication.

  • General computer literacy.

While working in Accolade you will enjoy the following benefits:

  • 5 weeks of vacation + personal days

  • 1 paid day off for your volunteerism per year

  • Cell phone and a plan for unlimited personal use as well

  • Sodexo Gastro Pass Card with no contribution

  • Flexi Pass Card per month or Multisport Card

  • Parental benefits

  • Virtual hospital service

  • Ginger Emotional Support app (

  • Carrott - support on family forming journey (

  • Fresh fruits and office breakfasts

  • Office events-workshops, tournaments, competitions, raffles. buildings

Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply.

Job position benefits

Dog-friendly office More than 5 weeks of vacation Company events and teambuilding Home office Sick days Refreshments Meal vouchers or meal contributions Notebook Superior medical care Mobile phone Bonuses
  Typ úvazku

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