GV Senior Manager

  • Full time
  • Prague
  • Posted 3 weeks ago


GV Senior Manager


GV Senior Manager sets up a strategy for the department and executes on it. Leads daily operation of GV Client Service team members mainly with a support of GV Managers. Leverages associates’ engagement and positive client experience.


GV Senior Manager sets up strategy, business priorities, objectives, and initiatives for the department. Drives global and local transformation projects and continuous improvement. GV Senior Manager II interacts closely with their peers within the Client Service and other identified stakeholders. Manages active cross department cooperation of their team. Role models company values.


  • Drives KPIs delivery (NPS, associates’ turnover, financial targets, productivity, revenues…) as well as operational delivery (overtimes, vacation management, HO, DPC, DPP…)
  • Manages leadership and functional skill development of Managers and team members, provides coaching and mentoring
  • Drives strategic workforce management
  • Proactively suggests and drives discussion on BPI initiatives and acts on them according to lean principles
  • Nurtures clients’ relationships (change requests, escalations, NPS…)
  • Requirements

  • University degree or equivalent working experience
  • Minimum 5 years of experience in a leadership role
  • Business processes improvement experience is a plus
  • Critical stakeholder a client management
  • Experience in setting strategies, policies and budget planning is needed
  • Fluency in English, knowledge of German is an advantage
  • Previous payroll experience is a plus
  • To apply for this job please visit cz.talent.com.