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Group Conversion Specialist


Fortuna has become an established brand among customers within just a few years. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop. We want to go further and be known for having the best tech departments offering our employees the usage of modern technologies, and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of Prague. Every detail underlines the company's corporate culture and represents our values. The workplace layout is 100% ecological, providing ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honour, and respect for individual and cultural differences.

Do you want to be one of us?

In the role of Conversion Specialist, you will bring innovative ideas and help create work process standardization and improvements in Conversion Operations. You will also facilitate smooth collaboration between different group departments and local conversion operations to address any issues that may arise underperformance.


  • Assist in the creation or update of any materials needed for workflow improvement, training, FAQ contents, metric monitoring, gaming glossary, or any similar materials required to contribute to better operational efficiency/performance
  • Responsible for improving and helping to maintain the performance of AI solutions, reports, or any similar system that contributes to the implementation of Conversion Operations
  • Work closely with Operations to ensure that they are updated regarding new Customer Care systems, processes, and services launched by the company
  • Identify training and development gaps, if there is any, in the area of sales or any Conversion Ops related performance
  • Assess sales journey issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with the operations team to improve sales performance
  • Ensure continuous improvement of client sales journey and funnel and check if all activities are directed towards this objective
  • Identifies best sales practice as evident in each market or agent key sales metric

We Require

  • Can create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • Understanding of the strategic direction set by the company in the area of Customer Care as it relates to team goals
  • Strong communication and interpersonal skills
  • Good understanding of lean, six sigma, design thinking and other improvement tools and techniques
  • Has an excellent operational knowledge of the Gaming Industry

We Offer

  • Variable compensation bonus
  • Five weeks of holidays
  • Flexible working hours and home office
  • Individual career development plan
  • Meal allowance and Cafeteria Benefit System (universal vouchers for sport, culture, travelling, and health)
  • Special offers and discounts from our partners (Dr Max, Datart, Škoda Auto)
  • Various events for employees (tickets for sports events, Well-being programs, workshops, conferences)
  • The gym (open 24/7 also with Yoga classes, Circuit training)
  • An informal environment with no dress code
  • Fresh coffee by our Barista, fruit Mondays
  • Modern offices in the Churchill office complex with views of Prague castle

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