Global Learning Administration Specialist

  • Full time
  • Prague
  • Posted 1 week ago

Job Description

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” 

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

global learning administration specialist

Location: Prague

Contract: full time, permanent contract

The Global Learning Helpdesk is mainly responsible for providing initial responses and immediate resolution that does not require any transactional processes within the Learning Management System (LMS). This includes providing guidance and support in managing queries related to training removals and archiving processes, managing requests for absent tagging and due date modifications, adding/removing test attempts, sending out invitation and communication emails to target audiences and, continuously document and update processes as needed.

They are responsible for responding to end user and admin queries or requests via case management tool (CMT); they are also expected to effectively understand and convincingly communicate information in English by statement, suggestion, gesture, appearance, verbal or written to gain agreement on system limitations, functionality options, concepts, processes, and policies.

Utmost integrity, collaboration, and dedication to quality customer service is expected from the role.

The responsibilities & the impact YOU will have:

  • An individual contributor who will be trained with sufficient operational knowledge in system administration support and can apply this as they manage concerns and queries via email/case management system/other support media.
  • Provides timely, complete, and accurate learning administration support by resolving queries with system navigations and intake portal walk-throughs and empowering end users to do the same in the future.
  • Operates, performs, completes, and prioritizes tasks with a risk-management oriented approach and in accordance with defined/to-be defined Service Level Agreements (SLA’s).
  • Investigates issues thoroughly, resolves methods of prevention, mitigation, correction and resolution within acceptable timeframes and levels of quality, routing or raising inquiries as appropriate and discussing and seeking advice from immediate supervisor when needed.
  • Independently plans, schedules, and executes day-to-day work and objectives with minimal direction, within the limits of established policies, guidelines, and procedures, with most tasks delivered in the form of encouraged results and some impact on others within the job area.
  • Contributes positively to a knowledge sharing environment by documenting and sharing all relevant work knowledge and experience to continuously build and update the knowledge database, while ensuring that they read, align, and keep themselves informed of the latest updates and cascaded information and seeks clarification with team and supervisor when the need arises.
  • Takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved efficiently and accurately with an outstanding level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development.
  • Observes utmost integrity and establishes mutually trusted and respected relationships with customers, supervisors/managers, team members and when needed, with vendors and service providers.
  • Establishes and maintains a confidential and critical work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner.
  • Participates in scheduled and ad hoc training/workshops to improve techniques and process acuity and, performs other tasks or projects deemed needed for the role or as designated by immediate supervisor or by manager/s.
  • Qualifications

    We would love to hear from YOU, if you have:

  • 1-2 years of work experience in administration support
  • Fluent in English, German or Dutch is a plus
  • Learning Administration experience is preferred
  • Functional knowledge of learning and other HR or talent-related technologies
  • Experience using Service Center/ Helpdesk technologies, case management tools or other customer service software applications
  • Attention to detail and good analytical, problem solving and decision-making skills
  • Steadfast commitment to client and customer satisfaction
  • Ability to work effectively in a fast-paced environment, handle multiple tasks/projects at the same time together with daily planned and unplanned operational activities
  • Strong written and verbal communication skills
  • This is what awaits YOU at J&J:

  • An opportunity to be part of a global market leader.
  • A dynamic and inspiring working environment.
  • Many opportunities to work on challenging projects and assignments.
  • An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference
  • Possibilities for further personal as well as professional development.
  • Many employees benefits: 5 weeks of vacation, home office, flexible working hours, sick days Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card Contribution for: Prague public transportation, language study, illness leave, pension contribution, Refreshment in the workplace, company gym, free sports activities, corporate events
  • Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits.

    For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

    We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

    That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

    Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!

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