We are a human brand. We are a culture brand. We are Four Seasons.
We are world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.
Four Seasons Hotel Prague is looking for a talented Front Office Manager to join our diverse team.
About You and the Job
You will be ideally a senior professional who is warm, hospitable, organized, driven with a great communication style appealing to our guests and employees. You will be reporting to the Director of Rooms and you will be a part of the departmental leadership team who collectively make key strategic and operational decisions for the Front Office departments. You will be responsible for all operational disciplines of the Front Office, including Front Desk, Bell/Door teams and The Boutique and work closely with the Guest Experience Manager and the Concierge team to create a cohesive and guest oriented environment.
About the Responsibilities and Duties
Directs all activities of the Assistant Front Desk Managers, Night Supervisor and Front Office Supervisor to ensure smooth operations in all aspects as well as manages the FD line staff.
Handles all guest interactions, resolves customer complaints with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries.
Utilizes a variety of computer systems including Opera, HotSOS, KEY and others aimed at facilitating smooth guest experience.
Meets VIP arrivals and represents Four Seasons as an ambassador, serves as a point of contact for these VIPs throughout their stay and supports the Guest Experience Manager.
Trains, develops and supervises the performance of direct subordinates on daily basis and provides them with on the job feedback, serving as a mentor and a role model.
Is fully aware of all KPIs and financial goals of the hotel in order to communicate, motivate and direct the teams to achieve them.
Works closely with Housekeeping team to ensure smooth handling of room allocations, balances inventory and ensures rooms meet guest’s preference and expectations and are ready for check-in upon arrival.
Cooperates with Sales Department and Conference Service Executives to ensure seamless group stays. Attends Pre-con meetings with group organizers and Group Resume Meetings.
Manages the staff: conducts interviews, Performance Evaluations and disciplines staff when needed.
Has the ability to oversee multiple operational departments.
Observes physical condition of facilities and equipment in the Front Office and makes recommendations for corrections and improvements as needed.
Reviews and monitors schedules of staff and monitors their activities to assure that standards are met and staff is being supported.
Controls labor and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory and cash control.
Attends regular operational meetings to ensure effective coordination and partnership between departments.
Takes action in all matters related to safety, security, satisfaction and well-being of hotel guests and employees when senior managers are not available and acts as a Manager on Duty. Responds swiftly and efficiently in any hotel emergency or safety situations.
Qualifications in detail
Previous proved experience in Front Office leadership position in a 5* star hotel is required.
Excellent personal presentation, high level of interpersonal skills and undisputable guest centric approach.
Attention to detail, ability to multitask, strong problem solving and work ethics skills.
Excellent communication skills and command of English.
Ability to interact with customers, employees and third parties that reflects highly on the hotel.
Leadership skills proved by results of both individual team members and achieved team goals.
Flexible schedule and ability to work all shifts, including weekends and holidays.
Microsoft Office proficiency is required and the knowledge of Opera is a plus.
What to Expect
This position is offered for a define period of time of 24 months with a possible unlimited extend based on your performance. Your trial period will be 6 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your 1 up manager and mentor.
FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.
We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.
We hire for the attitude not for the skills.
Excellent Training and Development opportunities
Discover the world with attractive complimentary and employee rates at Four Seasons Hotels worldwide
Complimentary Employee Meals and laundry/dry cleaning
Employee benefit cafeteria system
About our Priorities as an Employer
Recruiting and keeping top talent
Enabling employee growth
Improving the employee experience
Establishing a feedback culture
Nurturing respectful communication
Fostering diversity, equity and inclusion