EMEA Knowledge Manager

  • Full time
  • Prague
  • Posted 1 week ago

Date Posted:





Evropská 2591/33E, 160 00 Praha 6, Czech Republic

Role: EMEA Knowledge Manager

Location: Prague

Contract type: full time

About Carrier

At Carrier we make modern life possible by delivering innovative and sustainable ground-breaking systems and services that matter for people and our planet. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. This is why we come to work every day. And we do it The Carrier Way.

Join us and we can make a difference together.

About the role

In this role, you will join a fast-paced Human Resources team serving over 10,000 employees, managers and HR colleagues for the Europe region. We are looking for an individual who enjoys creating and managing knowledge content, building and delivering internal training programs, and developing communications which promote Global People Services’ capabilities.  A successful team member will be energized by leveraging technology to educate and enable self-service solutions, always with the employee experience in mind.


We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.

Among the many benefits, Carrier offers Exciting innovative environment, possibility for further development and international career opportunities, high-profile team, daily use of English and other foreign languages, language courses, Competitive remuneration and other benefits (meal vouchers, contribution to life or pension insurance, holidays etc.), Flexible working hours, possibility for home office, sick day.


  • Typically requires a University Degree or equivalent experience and minimum 7 years of prior relevant experience in Human Resources, Knowledge Management or Learning & Development, or an Advanced Degree in a related field
  • Experience using ServiceNow or similar platforms for knowledge management purposes, including creation of multi-language & role-specific knowledge articles, as well as monitoring knowledge quality and relevance
  • Strong oral and written communication skills; expertise in editing content and articulating complex concepts simply and effectively
  • Experience developing and delivering training content
  • Bilingual/native proficiency in Czech & English (written and verbal); limited proficiency in additional languages is a plus.
  • Strong planning, organization and project management skills


As an EMEA Knowledge Manager, you will:

  • Organize and maintain all regional HR information in Global People Services’ (GPS) knowledge management system (ServiceNow) to provide employees, managers and HR with easy, direct access to HR solutions.
  • Lead the migration of current HR information and knowledge resources (e.g., policies, guides, articles) into ServiceNow.
  • Implement knowledge management operating guidelines, defining owners and standards for creating, updating, approving and retiring global and local knowledge articles.
  • Engage GPS region leaders and Communities of Expertise members in creating HR information that is relevant and easy to understand, editing content to improve clarity.  Deliver training to HR content creators.
  • Manage and report knowledge content and employee and manager self-service utilization through appropriate metrics, recommend and implement actions to improve utilization.
  • Develop and manage job-related knowledge content and training for GPS team members to improve operational efficiency.
  • Manage and continuously improve GPS new hire onboarding program to accelerate employees’ integration into the company and enable them to consistently provide high quality HR solutions.
  • Proactively identify HR information gaps and/or internal GPS learning gaps and take actions to resolve.
  • Create innovative communications focused on the end user, promoting Global People Services and driving adoption of the services provided.
  • Collaborate with global peers to drive enterprise-wide improvements in knowledge management, training & communications
  • Actively participate in forums for Workday & ServiceNow enhancements to improve employee experience
  • Provide recommendations to improve employee portal and expand employee and manager self-service transactions

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

To apply for this job please visit cz.talent.com.