Director of room division Fairmont Golden Prague

  • Full time
  • Prague
  • Posted 2 weeks ago

JOB DESCRIPTION

A fantastic opportunity has arisen for an experienced Director of Rooms Division to be part of The Fairmont Golden Prague.

Reporting to the Managing Director, the Director of Rooms Division directs and oversees all aspects of the hotel’s Rooms Division planning and service. The candidate will be instrumental in gaining and retaining guests and customers for the entire organization.

The Director of Rooms Division conveys the hotel’s image and atmosphere through an exemplary attitude, warm and friendly welcome, availability and frequent presence on the floor and ensures the highest quality in all areas of Rooms Division, especially the guest journey and arrival and departure experience are delivered and guests’ expectation exceeded. The candidate supports the brand’s vision of turning moments into memories.

The Director of Rooms Division will act as an “orchestra conductor”, to ensure that all parties involved in the Rooms Division (namely the heads of front office, housekeeping, Concierge, guest relation, Fairmont Royal Service, front of house) are working together with the same goals for the operation, ensuring an optimal guest experience as number one priority.

The successful candidate will establish a solid pre-opening team that will help position the hotel as a preferred destination for travelers and visitors to and in Prague.

Your experience and skills include:

Leadership skills

  • Empathetic leader – you are keen to build an emotional connection with your colleagues, help them develop their strengths, and provide regular and constructive feedback
  • Team leader, with the ability to inspire those you will be leading and create a strong and engaged team
  • Excellent interpersonal, communication, and organizational skills
  • Able to work cohesively as part of a team
  • Passion and Creativity

  • Develop high service standards
  • Create a unique guest journey
  • Well-travelled
  • Adept in implementing best practices
  • Entrepreneurial spirit
  • Develop and implement departmental policies procedures and service standards and ensure they are followed
  • Initiate new projects, coordinate implementation and follow-up
  • Financial and quality focus

  • Lead and support the departments on achieving and exceeding financial, operational and quality targets as well as targets on colleagues’ engagement
  • Quality conscious
  • Good analytical skills and monetary judgment
  • Passion for excellence
  • Great attention to detail in a fast-paced environment
  • Guest focus

  • Composed and confident in dealing with luxury clientele
  • Develop close relationships with guests and customers
  • Able to focus attention on guests’ needs while balancing colleagues’ needs. Remain calm and courteous at all times
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable with exceptional attention to detail
  • Bachelor’s Degree in hospitality required.

    Previous experience in a sizeable international luxury hotel with multiple outlets and event space and previous pre-opening experience in the luxury segment will be essential. Focus on sustainability is imperative. English language skills are a must, Czech language skills are an asset.

    You will have 10 years experience and be able to illustrate previous successes in a comparable luxury environment.

    To apply for this job please visit cz.talent.com.