Department Manager Prada (m/f/x) Prague Leathergoods

  • Full time
  • Prague
  • Posted 1 week ago

RESPONSIBILITIES

BUSINESS

  • Ensure an exceptional welcome and customer service, fostering cross selling among the product categories.
  • Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
  • Give commercial suggestions to SM.
  • Drive the team to exceed their KPIs.
  • Be constantly up-to-date on market trend and share ınsıghts wıth relevant functıons.
  • Foster the ecommerce channel development.
  • CUSTOMER

  • Ensure high levels of customer satisfaction through excellent service.
  • Strengthen customer loyalty by engagıng and supporting the sales team ın clientelıng actıvıties and gains new local customers to grow department sales.
  • TEAM

  • Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures.
  • Identify hıgh potentıal collaborators for internal development opportunities.
  • Ensure effective communication and encourage information sharing and development of ad hoc morning briefing.
  • RETAIL

  • Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product/ collection training needs.
  • Provıde feedback and focused suggestions on department needs to the Store Manager.
  • Guarantee the vısual presentatıon of his/her department.
  • Ensure effectıve and effıcıent back-of-house organization for the department and is responsible for the protectıon of the company’s assets as well as the staff grooming standards to be ensured.
  • KNOWLEDGE AND SKILLS

    Passion and knowledge of the managed product category

    Business driven

    Team player with the ability to lead and influence peers

    Strong customer service approach

    Natural ability to serve our client

    Confident, enthusiastic and positive

    Problem solving

    Organized and detail oriented

    Market and product knowledge/passion

    Business/Retail Management degree or equivalent is a plus

    Interest in luxury/fashion, art and design

    Fluent spoken Czech and English expected

    To apply for this job please visit cz.talent.com.