Can you bring the magic to Social Media data/Live Commerce/Social Commerce
Are you excited by working with genuine global brands like Lacoste, Toyota and Vodafone?
Are you on top of the latest data trends?
Are you a master at creating fresh, innovative, social media and customer data reporting with real value?
Emplifi is an internationally-recognized CX management and social media partner to global brands and we want to hire a talented Data Insights Analyst to join our Customer Insights team. As part of the Customer Experience Team, you’ll go behind the scenes and work on the cutting edge of industry-defining social media news and data trends. Our clients’ success on social media/social commerce is also your success. You’ll advise and guide our clients on Emplifi solutions to make sure they not only see but fully understand the value our tools bring. Sounds good?
What You’ll Do Here
Provide regular and ad hoc social media/social commerce analysis and reporting
Help our global clients understand and better manage their social media profiles, drive & improve their social commerce
Support Sales by exploring product data and translating it into compelling stories
Liaise with the Customer Success Management Team in strategic meetings to provide crucial custom data & insights on clients’ social media performances
Pioneer innovation with Development and Product teams and deliver cutting-edge social media and business insights
Run micro-projects focused on company retention and product adoption
Maintain & improve our CRM in cooperation with the Development and Reporting team
What You’ll Bring to Us
Previous experience in a similar field is a big plus
Fluent written & spoken English is a must
Good knowledge of Excel (logical functions: IF, VLOOKUP and pivot tables: GETPIVOTDATA)
Experience with data visualisation software preferred (Tableau, PowerBi, etc)
Able to convey complex data to both technical & non-technical audiences
Mathematical and analytical thinking, problem-solving, diligence and accuracy
Technical aptitude to master our CRM tool Salesforce
High self-motivation, positive attitude, great communication skills, big-picture mindset
Ability to prioritize and stick to agreed processes, but with the creativity to suggest alternative solutions
Customer-focused with an eye on the bigger picture to deliver real value to the client
Ability to manage multiple ongoing projects
Suitable for graduates with short work experience
What We Offer
International, fast paced and rapidly growing environment
Chance to work with the world’s biggest brands at the CX tech leader
Agile and open-minded culture, with high levels of trust and flexibility
Opportunity for professional growth and development
Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
Work in an international environment in our new modern offices in Karlín, with our big terrace and our own grill
Home office working
There’s more as well! Speak with us to find out all details!