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For one of the most established international software companies we are currently looking for suitable candidate for the role of CIC Support Specialist.

Ideal candidate profile:

• Proficiency in English
• Working in a customer service call centre or help desk environment strongly preferred
• Working with individuals from diverse cultures preferred
• Working within structured time frames that provide limited flexibility
• External and Internal client experience
• Experience with creative problem solving for customer
• English – Fluent

• Bachelor's Degree in technology or business area preferred

Job description:

• Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
• Collaborate, coordinate and escalate on customer issues acting as a customer advocate while working with all departments
• Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
• Document transactions in CRM system

• Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
• Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
• To seek out opportunities to add value to customers during all interactions
• Diagnosing and anticipating current and future customer learning needs and provide assistance with both
• Resolve 80% of end-user functional questions on first contact

We offer:

Should you be interested in this job please submit your CV.

Kristina Krejčová
Telefon: 234 715 000