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Customer Support with AJ+another EU language

For one of the most established international software companies we are currently looking for suitable candidate for the role of CIC Support Specialist.

Ideal candidate profile:

  • Proficiency in English
  • Working in a customer service call centre or help desk environment strongly preferred
  • Working with individuals from diverse cultures preferred
  • Working within structured time frames that provide limited flexibility
  • External and Internal client experience
  • Experience with creative problem solving for customer
  • English – Fluent
- German/Italian or another EU language - fluent
  • Bachelor's Degree in technology or business area preferred

Job description:

  • Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Collaborate, coordinate and escalate on customer issues acting as a customer advocate while working with all departments
  • Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
  • Document transactions in CRM system

  • Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
  • Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
  • To seek out opportunities to add value to customers during all interactions
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both
  • Resolve 80% of end-user functional questions on first contact

We offer:

- Competitive salary above the market standard (38-45.000,- CZK/month) + possible bonuses
  • Company benefits package:
  • 5 weeks vacation
  • Sick days
  • Private medical care
  • Full paid meal tickets
  • Pension insurance
  • Life insurance
  • Multisport card
  • Language courses
  • Possible career growth
  • Working in an international environment with a strong focus on people development

Should you be interested in this job please submit your CV.

Kristina Krejčová
Telefon: 234 715 000

  Typ úvazku

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