We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!
What we’re looking for:
We are looking for a Customer Support Agent to join our diverse team. Are you a compassionate person with superb communication skills and you also speak German and English fluently? You feel delighted when helping people and can stay organized in a dynamic environment. If this is all about you then we want to speak with you right away!
As a part of our team, you’ll be building relationships with our customers, helping them use the Wrike project management software, and assisting them with any challenges they encounter. This includes answering technical and billing questions, discussing the benefits of Wrike to help turn prospective customers into paid customers, solving tickets, dealing with complaints, and further developing our knowledge base while working on the shift between 1:00 pm – 9:00 pm.
In short, you should strive to provide excellent customer service through email, chat, and phone. You should be friends with both people and computers. You should measure your success based on the customer’s success. You should seek to make every customer story end in happily ever after.
Maintain a positive, empathetic, and professional approach toward customers at all times.
Respond promptly to customer inquiries.
Connect with customers through the phone.
Acknowledge and resolve customer complaints.
Know Wrike products inside and out so that you can answer questions.
Work the afternoon shift between 1:00 pm – 9:00 pm.
Requires limited job knowledge of systems and procedures. Follows basic work routines and standards.
Typically does not require sophisticated education and requires no prior experience.
Fluent spoken and written English and German
Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent
Ability to present ideas in user-friendly language
Skills to “sell” the product to customers who ask for comparisons with competitors
Capability to understand customers’ problems and offer a flawless solution for their outstanding needs
You are an experienced PC user
Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers
Experience working with any CRM/Project Management tool
Ability to perform basic computer/system troubleshooting tasks
What you’re looking for:
Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.
Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.