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Customer Service Supervisor with French

English (Proficient) French (Proficient)
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Full-time • Prague
Seniority: Senior • Education: Bachelor

The Supervisor Customer Service supervises and coordinates all activities of the personnel within their dedicated team and coaches them on delivering exceptional customer service. This position deals front line with the customer and makes sure that Orders, Credits and Requests are dealt with efficiency and exceptional quality. The Supervisor must always represent the company and our customer service philosophy with the utmost integrity.


  • Supervises the Customer Service Representative in their dedicated team.

  • Coaches and assists in further development of their team members.

  • Actively participates in the recruitment to build a strong team

  • Strategizing and monitoring daily activities of customer service operations and provide them with regular performance related feedback

  • Coordinates daily work of team members and ensures errors or urgent (customer) queries are addressed in a timely manner

  • Assisting customer service staff with duties where required

  • Guarantees strong relationship with Customers and Sales Force, ensuring constant communication and information exchange

  • Cooperate with other departments to the definition of inter-departmental policies and procedures affecting the Customer Care department

  • Investigating and solving customer service complaints from your team

  • Assisting with the development and implementation of service policies, and explaining these to the team

  • Establish and monitor the team goals, objectives, profiles, work schedule, compliance, and workload

  • Conducting performance reviews

  • Is familiar with and adheres to Company policies and procedures regarding order and complaint handling processes

  • Performing additional duties where needed

Job Requirements:

  • Minimum 2 years Customer Service experience in a multinational company, experience in supervising and coaching teams a plus

  • Fluent in English and French, additional languages are a plus

  • Excellent phone etiquette and communication skills and the ability to communicate at different levels in the organization

  • Outstanding organizational skills and the ability to multitask when required

  • Basic understanding of other departmental functions such as, Supply Chain Management and Finance a plus

  • Intelligent and pro-active in finding solutions

  • Enthusiastic and inspirational leader with strong people skills

  • Ability to operate computer systems with accuracy and efficiency

  • (Oracle, CRM & Excel)

  • Ability to adapt and implement new procedures as required to provide excellent customer service

Job position benefits

Home office Sick days Caffeteria Extra holidays Meal vouchers or meal contributions Retirement or life insurance contributions Notebook Bonuses
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