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Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®, TYLENOL®, MOTRIN®, and LISTERINE®. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.

CUSTOMER SERVICE SPECIALIST WITH FRENCH

Location: Prague

Contract: full time, permanent

Our Customer & Logistics Services department is targeting all French speakers with previous Customer Care experience who will be responsible for providing direct support to customers and facilitating transactional activities. The Customer Service Specialist serves as a key point of contact for internal Johnson & Johnson functions and external parties to engage the Customer & Logistics Service and Customer Service organization.

The responsibilities & the impact YOU will have:

• Validating orders
• Processing customer sales orders, free goods, rush orders, and samples
• Responding to customer inquiries for new and existing orders
• Customer complaint management
• Management of customer’s requests in CRM (Customer Relationship Management)
• Entering/processing credit memos/returns

We would love to hear from YOU, if you have:

• Native/Fluent level French: You will be mostly communicating with native professionals
• Fluent level English
• Previous experience from Customer Service for minimum approx. 1 year
• Accuracy and attention to detail: You will be responsible for managing precise order details
• Advanced communication skills: On daily basis you will communicate with our customers over the phone as well as via email
• PC skills: previous experience with Microsoft Outlook, Word and Excel
• SAP knowledge is considered as a plus

This is what awaits YOU at J&J:

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• An opportunity to participate in employee engagement activities on a voluntary basis based on individual preference
• Possibilities for further personal as well as professional development.
• Many employees benefits:
  • 5 weeks of vacation, home office, flexible working hours, sick days
  • Meal vouchers, Cafeteria, referral award, life and accident insurance, MultiSport card
  • Contribution for: Prague public transportation, language study, illness leave, pension contribution,
  • Refreshment in the workplace, company gym, free sports activities, corporate events
  
  

The benefits are regulated by internal policy which contains the full details regarding the entitlement and conditions for the benefits.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health and your employment would be governed by New Consumer Health’s employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by New Consumer Health at an appropriate time and subject to any necessary consultation processes.

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences

That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!