As a Customer Service Speicalist your primary objective is to ensure that ResMed CZ provides in-time delivery of the treatment prescribed by the clinician to the patient and has adequate operational capabilities to respond to growing demand for products, services and information.
Let’s talk about Responsibilities
Preparation of the units and documents for delivery to the patients.
Support DTP operations provided in-house in ResMed facility by ResMed medical consultants.
Support OTC operations.
DTP communication, responsive & proactive.
In-time prepaid, invoiced and shipped parcels and documents for patients.
Patient pleased by the quality of communication and delivered service.
Accurately prepare documents and units for the hand over to patients.
Accurately record information in the system of all conducted moves of goods and required patient information.
Inventory, appropriate inventory levels, control over appropriate record of inflow and outflow of SKUs; inventory check.
Accurately and properly store, record and report accounting documents related to above mentioned operations and exchange of reports and documents with external accounting company.
Cooperation with external accounting company in correcting or clarification of ambiguities in the report.
Office supplies, support interactions with suppliers (ordering, invoice checking).
Collection and reporting of accounting documents from the team for the book close at and of booking period.
Let’s talk about the position challenges:
Must be able to prioritise and handle multiple tasks.
Must maintain high-level of accuracy.
Let’s talk about qualifications and experience:
Business fluent Czech and English skills
IT skills in using Microsoft Office, major ERP and CRM systems
Excellent customer care skills
Experience within the medical Industry or Healthcare environment.
Experience of ResMed portfolio.
Let’s talk about your personal skills:
Accuracy and thoroughness
Communication skills enabling efficient cooperation and communication in the team and with customers
Self-organized, thorough, with sense for a detail and for high quality of the work
Patient and calm in stressing situations or with counterpart difficult to communicate
Self-motivated, enthusiastic, result focused
At Resmed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.
Internal career opportunity – joining an international fast-pace and massively growing company
Pension savings contribution
5 weeks of vacation
Sick days & family leave (wedding/funeral/moving to new house/children etc…)
Employee Assistance Programme
Long service awards
Optional ESPP scheme (invest into ResMed stock options every month)
Ok, so what’s next ?