Customer Service Representative – Nordics

  • Full time
  • Prague
  • Posted 1 week ago

The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It’s who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

Job Description

Prague is one of the most beautiful European cities as well as the cultural and economic heart of Central Europe. Almost 100 Ortho employees are supporting the following functions within EMEA Shared Services: Customer Service and Finance team, People & Culture and GIS team. We are located in an attractive part of Prague, very close to the city center. The modern newly renovated building creates a flexible environment that contributes to employee work-life balance.

About the team:

Professional customer service is provided in 9 languages by a highly skilled multinational team for the whole EMEA region. Teams are divided according to country or region they are supporting. In total we have 50 enthusiastic individuals who are contributing to saving people’s lives on a daily basis.

Your new role:

Ortho is looking for an enthusiastic individual who wants to help others and make a difference. In our customer service team, you will get this chance every day, helping our customers to save lives of the patients.

What you’ll be doing ​

  • Customer order management, working with both internal Ortho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery

  • Receiving, managing and resolving customer enquiries concerning orders, product availability, general information

  • Ensure technical and other enquiries etc. are appropriately redirected and followed up.

  • Customer complaints handling, monitoring and follow up

  • Providing support to Customer Services team colleagues (cross functional cooperation, supply chain team, sales

  • Supporting activities, archiving, maintenance of customer data in Ortho database, certificates

  • What you’ll need to succeed ​

  • High school graduate or equivalent is preferable.

  • 2+ years relevant experience in a customer facing activity, such as Customer Service, or Customer Care in a commercial business in a market led economy.

  • Previous work experience in a multi-national company is of great advantage.

  • Written and oral communication skills.

  • Personal organization skills.

  • Ability to follow specific processes, exercising initiative and flexibility as appropriate.

  • Computer literate, knowledge of Word, Excel, Outlook, intermediate level is essential.

  • Language skills – Fluent Danish or Swedish or Norwegian is a must and intermediate, English required.

  • Telephone skills – in the areas of listening, problem resolution, dealing with difficult situations/concerned customers – must be excellent.

  • Team work is a must while ensuring follow up on individual responsibility.

  • What we’re offering ​

  • Competitive salary

  • Meal vouchers

  • Transportation allowance

  • Language courses

  • 3 sick days

  • 5 weeks of holidays

  • Pension plan

  • Annual bonus

  • Employee awards

  • Benefit cards and more

  • To apply for this job please visit