Customer Service Agent – Ocean

  • Full time
  • Prague
  • Posted 4 days ago

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things.

We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication and the idea that we can achieve more when we all pull together.

Living our values means competing in the market place in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work.

Be the primary point of contact for your portfolio customers from Czech Republic and act as an advocate for these customers, internally within Maersk.

We offer
We offer an exciting and attractive career in an ambitious and competitive environment with the possibility of continuous professional and personal development across a world class organization. This is an exciting opportunity for professional development in a field of transportation.

As an Customer Service Agent you will be given competitive salary and annual performance bonus, you will also get the wide scale of company benefits such as vegetable and fruit, cafeteria system (variety of services and products from the area of sport, culture, education, traveling and health), life occasion allowances, seniority bonuses, lunch vouchers and more.

The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; you’re valued as part of our team.

You will work with colleagues in a large variety of positions and roles enabling you to build a great network within Maersk Group.

Key responsibilities
The role of the Customer Service Agent is to own/manage the customer experience of customers assigned in the portfolio. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in One Team CS (GSC) who are executing the majority of the transactional tasks. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk Group.

In addition to:
•Actively building strong relationships with assigned customers and gain an understanding of their business, service needs, drivers and desires through every day phone/mail contact and customers visits.
• Owning overall process for shipments including but not limited to coordination of deliveries/loadings with special focus on rail/truck transport arrangement together with internal intermodal team.
•Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role.
•Take ownership of reaching common team goals and KPI targets, and actively support team priorities.
•Continue upgrading of own soft and technical skills to deliver world class customer service.
•In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders.

We are looking for
• You have at least basic knowledge of shipping/transportation business or you are able and willing to learn quickly
• You are fluent in Czech OR Slovak (both written and spoken), advanced professional knowledge is required
• You can communicate in English on professional working level
• Customer oriented approach is a key requirement
• You’re a real team player
• You’re a problem solver
• The decisions you make are based on analysis
• You always provide your partners and colleagues with the information they need in order to succeed
• You communicate clearly and adequately to the situation
• You are familiar with Microsoft Office

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