The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that Envista is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality.
Manages product and service complaints
Ensures a correct Customer Master Data maintenance
Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
Ensures a reliable Product Support (basic level)
Assures fulfilment of the local legal requirements
Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
Reaches de local Customer Care targets
Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
Promotes campaigns and offers agreed with the Customer Care Manager.
Manages Leads qualification
Works and leverages relations with sister companies in the Envista family
What we require?
University or bachelor’s degree
Expert knowledge in Customer Care processes and procedures
Knowledge in Logistics processes and procedures
Language skills. Mother tongue, according to market and advanced or proficiency English Level
Critical Skills/technical know-how:
Expert knowledge as SAP user for Customer Care modules
Valuable knowledge as user in CRM systems
Oral and writing communication skills
Minimum three years of experience as Customer Care Representative, ideally from dental, healthcare or medical device field.