Customer Care Representative (English Language) – Future Opportunity (Evergreen)

  • Full time
  • Prague
  • Posted 3 weeks ago

DEXIS

Job Description

The Customer Care Representative supports his/her Customer Care Supervisor in ensuring that Envista is a reliable, professional and responsive partner for all Customers. He/she is an excellent team player, with a strong service and sales mentality.

Responsibilities:

  • Call handling
  • Manages product and service complaints
  • Ensures a correct Customer Master Data maintenance
  • Ensures a correct Orders handling: Quotations, Orders, Deliveries and Invoices
  • Ensures a reliable Product Support (basic level)
  • Assures fulfilment of the local legal requirements
  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
  • Reaches de local Customer Care targets
  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
  • Promotes campaigns and offers agreed with the Customer Care Manager.
  • Manages Leads qualification
  • Works and leverages relations with sister companies in the Envista family
  • Job Requirements:

    What we require?

  • University or bachelor’s degree
  • Expert knowledge in Customer Care processes and procedures
  • Knowledge in Logistics processes and procedures
  • Language skills. Mother tongue, according to market and advanced or proficiency English Level
  • Critical Skills/technical know-how:

  • Expert knowledge as SAP user for Customer Care modules
  • Valuable knowledge as user in CRM systems
  • Oral and writing communication skills
  • Critical Experience:

  • Minimum three years of experience as Customer Care Representative, ideally from dental, healthcare or medical device field.
  • #LI-PB1

    Operating Company:

    DEXIS

    To apply for this job please visit cz.talent.com.