Customer Care Agent

  • Full time
  • Prague
  • Posted 2 weeks ago


Sweden-based Mölnlycke Health Care, a leading European manufacturer and supplier of disposable surgical sets, surgical drapes, surgical garments and advanced wound healing products, is looking to expand its team in Prague. As a  Customer Care Agent  (m/w/d), you would be the point of contact to the local market that is assigned to you. Your mission is to build bridges between our customers and the various links of the internal chain. You are the key element in the loyalty of our customers and convey to them a professional and representative message of our values.

Office location: Prague

  • Regional responsibility: Czech Republic and Slovakia


  • Continuously provide relevant information about the customer and the ongoing process in order to ensure that throughout the supply chain and sales organization full commitment is made to process, delivery and follow-up actions with focus on 100% customer satisfaction.
  • Continuously updates customer database and contractual pricing information.
  • Proactively co-operate with sales and other internal/external organizations involved whenever necessary in order to assure that all relevant factors are taken into consideration when supporting the customer.
  • Permanently consider company related costs and continuously initiate and develop efficient and productive customer care solutions in order to improve company profit but without lowering the level of customer satisfaction; guarantee continuous follow-up in order to ensure top quality service throughout the process.
  • Supporting Sales and Logistics Team and cooperating with other departments within the company
  • Profile:

  • Do you already have a professional experience in Customer Service?
  • Do you have a very good level of Czech and English?
  • Do you adapt to all kinds of situations?
  • Are you interested in different communication techniques?
  • Do you enjoy days that pass quickly and like juggling between emergencies?
  • Is acting as a detective your second nature and thanks to your eagle eye, no detail escapes you?
  • Have you worked with SAP before? If not, we can train you.
  • If you answered yes to most of the questions, we would like to hear from you.
  • Can you work under pressure?
  • We offer:

  • You will be part of a small team within a continugrowing global company
  • Open, friendly and fair working atmosphere
  • Modern offices in the center of Prague
  • Occasional work from home – up to 40% (after training)
  • Permanent contract
  • Bonus, meal vouchers, Multisport Card, pension insurance contribution, transport contribution in Prague
  • Immediate start date
  • To apply for this job please visit