Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting over 50 million users and 2 million partner merchants in 46 countries via roughly 900,000 corporate clients.
Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives(such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards).
True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility.
Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day.
In 2021, thanks to its global technology assets, the Group managed close to €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards.
Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CACNext 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe.
YOU WILL VIBE WITH US
You will be in charge of: CRM Management of Edenred CZ
As the CRM manager you will be in charge of Edenred CZ’s customer relationship management through different departments (with focus on Marketing and Sales) to help deliver our „passion for customers“ approach and improve our business (lead management, acquisition, retention). You will also be part of our transformation from the current set-up to OneForce (SalesForce) implementation.
Product fit management
In charge of the OneForce product follow-up & Value realization
Structure & prioritize users’ feedbacks and needs to OneForce Team
Ensure the localized documentation is kept up to date for end users + contextualize it > how to’s / moderating kit, videos, translations….
Supervise the CRM implementation, daily run steps and new system integrations (BI Tool, Marketing automation, Genesys…)
Coordinate or support all BU activities tightly connected to OneForce ecosystem (Medallia/ CTI / BI)
Support the local admin to validate & prioritize the change requests, ensuring focus on the business problems & associated value/ impact
Publish regular communications, working closely with Ambassadors
Monitor & secure ongoing users’ adoption > drive users’ autonomy through relevant action plan, request support from sponsors and / or OneForce team if needed (Training with trainer lead)
Promote a business problem mindset so that level 2 / 3 can be as responsive as possible
Use this community to collect, identify & analyze users’ needs
Promote the business usage of OneForce & the value mindset of OneForce
Communication with other 1F BU´s, sharing of best practices. Joining possible 1F community
Product outcomes management
Follow-up of the performances and enhancements of the CRM
Prepare statistics, analyse results and measure performances of the CRM tool adoption in order to present them to the management (Tests, KPIs, dashboards…)
Support business value monitoring through relevant data/ metrics out of the OneForce ecosystem
Share KPIs & plan actions to adjust if needed
WE WILL VIBE WITH YOU
Must have competencies
Customer centricity & strategic CRM perspectives
Sales & marketing processes experience & customer data culture
Business talk (vs IT talk) & ability to simplify
CRM / agile tools proficiency (jira/ Miro/ klaxoon…)
International / multicultural experience, fluent in English
Strong communication (including senior audiences)
Excellent facilitator (design thinking/ lean thinking experience is a plus)
Product management experience
Digital transformation experience
A passion for coaching
Customer intelligence / BI experience
Ability to embody the change mindset
Language required: English
WHAT WE OFFER
exclusive workspaces in Karlín (metro Florenc / Křižíkova)
extra week off / 2 sick days, flexible working hours
meal vouchers in the amount of 150 CZK per day
varied employee benefits (cafeteria, education contribution, etc.)
friendly team, corporate events, open and informal corporate culture