CRM Campaign Manager EMEA

  • Full time
  • Prague
  • Posted 4 months ago

No Relocation Assistance Offered
# 133910 – Prague, Prague, Czech Republic

Job Title: CRM Campaign Manager EMEA 

Location: Prague, Czech Republic

Salary Grade: 11-12

Reporting to: Digital Engagement Manager, EMEA


Job Description:


We have a fantastic opportunity for a CRM Campaign Manager to join our Hill’s EMEA regional Online Acceleration Centre (OAC), to develop and deploy CRM campaigns, enabling a step change in marketing personalisation, with the mission to drive growth through digital channels using our CRM.


The company:


At Hill’s we have a purpose. Every day around the world, we transform the lives of millions of pet families through groundbreaking innovation, outstanding nutrition, and the most promising people.


Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hill’s’ mission is to help enrich and lengthen the special relationships between people and their pets. Our decades of science and research guide us in creating nutrition that’s a step ahead so pets and pet parents can enjoy every day together.


We are a dynamic and mighty team, with big dreams and big opportunities for those that join in our mission. Our well-established team of Digital-Commerce specialists is focussing on accelerating Hill’s online sales and digital transformation. Joining our company will also offer you the opportunity to build a strong career path across the wider Colgate-Palmolive world, so if you’re interested in work that matters and want to be part of our exciting journey, we invite you to apply!


Main Responsibilities


Hill’s operates around the globe and has over 40 countries sending emails out of Salesforce Marketing Cloud, both B2C and B2B. You will be the facilitator upon which all marketing campaigns come to be.


In partnership with our Global team, the EMEA CRM Campaign Manager will be responsible for managing program timelines, building and sending marketing emails, and reviewing campaign performance for Hill’s. The role will work across the Engagement, Brand, and agency teams to bring our email marketing campaigns to life. Ultimately, they will be the final stage of every email marketing campaign we send in the region. 


As the EMEA CRM Campaign Manager, you will:


Build & Deploy Email Campaigns: 

Predominantly EMEA (Eastern/Central/Western EU, United Arab Emirates, South Africa, Russia) 

  • Building & sending emails using Salesforce Marketing Cloud

  • Receive campaign assets from agency/internal partners and build the email campaigns

  • Work with internal teams to set up emails with appropriate links, tracking and deploy them to the desired audiences

  • Monitor the campaigns for any irregularities and report back on status

  • Also sporadically support other global regions:Latin America, Canada, Japan, Australia


Project management & campaign analysis: 

  • Work with key stakeholders to manage timelines

  • Juggle multiple campaigns & set priorities in collaboration with agencies & internal teams

  • Occasionally report on campaign performance

  • Report on campaign engagement (open rate, click-through rate, unsubscribe rates etc.)

  • Assist in developing marketing strategies for both regional teams and local country leads


Campaign Strategy: 

  • Contribute to developing email strategy for both regional teams and local country leads

  • Use your analytical skills to provide recommendation for future campaigns, based on previous results

  • Use your creative acumen to provide recommendation for future campaign creative adjustment or improvement, based on previous results


Yes – this is totally me!


My education and experience is: 

  • Bachelor degree or equivalent 

  • Minimum of 2 years experience building emails within Salesforce Marketing Cloud


I have the below:

  • Excellent communication skills and native level English language proficiency

  • Proven record of using Salesforce Marketing Cloud to send email campaigns

  • Experience selecting send audiences and basic data table management

  • Knowledge of email marketing best practices and reporting

  • Knowledge of digital strategies and trends

  • Strong initiative and results oriented

  • Ability to manage ambiguity and thrive

  • Strong Project Management skills

  • Team player with strong interpersonal skills, particularly with diverse cultures


I may have some of the following additional preferred qualifications: 

  • Experience with SQL to generate send audiences 

  • Experience with Adobe creative suite

  • Experience with HTML

  • Experience with AMPscript

  • Salesforce Marketing Cloud Email Specialist Certification


If you’ve read this far, we bet it’s because you’re serious about joining a group of 

passionate people, so just hit the “apply” button and submit your application!

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill’s Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills’ mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL’S® Prescription Diet® therapeutic pet foods, HILL’S® Science Diet® and HILL’S® Ideal Balance™ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill’s and Colgate, please visit and, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact [email protected] with the subject “Accommodation Request” should you require accommodation.

To apply for this job please visit