Control Room Operator

  • Full time
  • Prague
  • Posted 2 weeks ago

Date Posted:

2022-07-11-07:00

Country:

Czechia

Location:

Hadovka Office Park, Praha, Czech Republic

Looking for a career in a Global Business Services organization where you can really make an impact? Join our team!

Carrier is changing for the better. Fueled by passion to improve the lives of people around the world, we’re transforming how we enable our business operations and this team is leading the charge. How? By simplifying how we work, building great teams and working with our businesses to deliver exceptional service!

When joining this one-year new Business Services organization, you will have the rare opportunity to make a huge impact within an established global company as you pioneer new ways of working. It’s a fast-paced environment with challenging work and numerous growth and development opportunities.

THE ROLE

This position is for a senior Product and Technical Service technician who is under general supervision. Assists with conducting technical training and product briefing with customers, vendors and company representatives. Relies on limited experience and judgment to plan and accomplish tasks. May assist in orienting, training, and assigning the work of technical/business support employees.

RESPONSIBILITIES

  • Monitor high-value shipments in accordance with pre-defined service level agreements using the Sensiguard tracking software platform
  • Handle tracking device dashboard to have real time notifications of the shipment GPS location and fine tune device sensors to highlight relevant events
  • Manage any risk event and incident in accordance with pre-defined escalation procedures
  • Manage all shipment data and record all relevant events throughout the entire journey in the Sensiguard database
  • Support the technical team with device and software issues as required
  • The schedule is made of 12 hours shifts, throughout the whole week as the Control Room is 24/7 , 365 days per year.
  • Works under general supervision to provide product and technical support.
  • Responds to basic customer inquiries related to installation, modification, upgrade, maintenance and repair of the company products or equipment purchased.
  • Assists with conducting technical training and product briefing with customers, vendors and company representatives.
  • Assists with drafting technical documentation to improve the level of on-site maintenance and timely processing of product fault.
  • Coordinates technical service activities between customers, customer service representatives, sales representatives and field staff.

REQUIREMENTS

  • Experience in managing shifts
  • Fluent in English (min B2)
  • Fully Independent
  • Working knowledge of MS Office and Excel
  • Flexibility
  • Patience and ability to manage stress
  • Excellent communication skills (written and oral), able to prioritize and open to be flexible
  • Organizational skills
  • Problem-solving skills
  • Team work

About Carrier

Carrier is unquestionably the world’s leading provider of healthy, safe and sustainable building and cold chain solutions. With more than a century of expertise, we drive innovation while putting our customers first, helping protect our planet, and inspiring and empowering our passionate and diverse team of 56,000+ employees.

In 1902, Willis Carrier solved one of mankind’s most elusive challenges by controlling the indoor environment through modern air conditioning. Today, Carrier innovations are found across the globe and in virtually every facet of daily life.

We create comfortable and productive environments, regardless of the climate.
We safeguard the global food supply and vital medical supplies by preserving the quality and freshness of food, beverages and medical supplies such as vaccines.
And we provide solutions, services and education to keep buildings safe, secure – and green!

#cbscx

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

To apply for this job please visit cz.talent.com.