Commercial Operations Specialist with Dutch & English

  • Full time
  • Prague
  • Posted 3 weeks ago


Job Description

Commercial Operations Specialist with Dutch & English

– LifeScan Czech Republic s.r.o.

Commercial Operations Specialist with Dutch – English

Customer Service Representative

Join us at LifeScan, maker of the iconic OneTouch® brand diabetes products to bring to life our mission to deliver personalized health & wellness experiences that engage people to live their best lives. LifeScan has had an unwavering commitment to improving the quality of life for people with diabetes by developing agile products defined by simplicity, accuracy, and trust to enable knowledge, wellness, and health. We have virtual, dynamic, and on-site employees in markets around the globe.

At LifeScan we believe our talented and passionate team is what makes us special. We inspire excellence and teamwork through our Shared Values of Care, Create, Connect and Compete.

LifeScan has an exciting opportunity for a Customer Operations Specialist / Customer Service Representative based in Prague to join the team supporting our Belgium and UK markets. You will be located in our modern office near the center of Prague.

About the Role:

In this role, you will be responsible for processing customer orders and enquiries in accordance with established processes, within the required timeline, effectively and efficiently, to meet customer needs and ensure their satisfaction.

Responsibilities will include:

  • Provide quality service and support in handling day-to-day activities of the customer service role for all assigned customers in a perfect manner (all order-to-cash processes)
  • Appropriately respond to and resolve customer complaints, as soon as they arise
  • Advise to local management if any changing needs related to customer base and recommend process changes to accommodate customer requirements
  • Work with internal and external customers to ensure fulfiment of all order elements for on-time and accurate delivery
  • Receive, manage and resolve customer enquiries concerning orders, changes, cancellations, delivery dates, products, product availability
  • Ensure other product enquiries are appropriately redirected and followed up
  • Handle customer master data management related activities through defined channels
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