role overview:
As a Client Support Specialist you will work to provide your colleagues (mainly Health & Benefits Specialists) accurate and timely solutions to their clients’ barriers such as finding appropriate insurance. This role is the sole administrative support of an Accolade internal team. You will collaborate cross-functionally with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience.
Important - working hours between 9am and 10pm
A day in the life…
Timely and accurate resolution of tasks such as research and identifying an appropriate doctor based on client needs and preferences
Ensure the smooth flow of outbound notes and other correspondence as needed
Efficiently and accurately communicate doctors' options back to the Health & Benefits Specialists in a way that provides clear answers to the members' requests
Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients
Maintain a record of engagement experiences to continuously improve our search processes and results
Use a combination of IT tools and direct contacts to find a doctor that matches client's needs
Leverage multiple internal and external tools, sites and systems to resolve tasks and inquiries
Do web based non-clinical research as needed and other administrative tasks as assigned by your team’s leader
What you should know to be successful on this position…
Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities
Excellent knowledge of English language, strong communication skills both in written and verbal
Ability to work independently, organize, and prioritize own tasks effectively
Time management and prioritization
Able to work quickly and maintain flexibility/adaptability
Critical thinking and problem-solving ability
Excellent customer service skills; strong verbal and written communication
General computer literacy
While working in Accolade you will enjoy the following benefits:
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Cell phone and a plan for unlimited personal use as well
Sodexo Gastro Pass Card with no contribution
Flexi Pass Card per month or Multisport Card
Parental benefits
Virtual hospital service uLekare.cz
Ginger Emotional Support app (www.ginger.com)
Carrott - support on family forming journey (www.get-carrot.com)
Fresh fruits and office breakfasts
Office events-workshops, tournaments, competitions, raffles. buildings
Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply