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Client Support Specialist

English (Proficient)
Accolade Technologies s.r.o.
Full-time • Prague
Seniority: Junior

role overview:

As a Client Support Specialist you will work to provide your colleagues (mainly Health & Benefits Specialists) accurate and timely solutions to their clients’ barriers such as finding appropriate insurance. This role is the sole administrative support of an Accolade internal team. You will collaborate cross-functionally with our Member Services team to help families get the most out of their health care benefits and create a best-in-class experience.

Important - working hours between 9am and 10pm

A day in the life…

  • Timely and accurate resolution of tasks such as research and identifying an appropriate doctor based on client needs and preferences

  • Ensure the smooth flow of outbound notes and other correspondence as needed

  • Efficiently and accurately communicate doctors' options back to the Health & Benefits Specialists in a way that provides clear answers to the members' requests

  • Collaborate with Accolade team mates to help them deliver best possible service experience for Accolade clients

  • Maintain a record of engagement experiences to continuously improve our search processes and results

  • Use a combination of IT tools and direct contacts to find a doctor that matches client's needs

  • Leverage multiple internal and external tools, sites and systems to resolve tasks and inquiries

  • Do web based non-clinical research as needed and other administrative tasks as assigned by your team’s leader

What you should know to be successful on this position…

  • Previous experience in a customer service role in healthcare, insurance, pharma or any other industry where technology, multi-tasking and verbal/written communication is used to drive their day-to-day responsibilities

  • Excellent knowledge of English language, strong communication skills both in written and verbal

  • Ability to work independently, organize, and prioritize own tasks effectively

  • Time management and prioritization

  • Able to work quickly and maintain flexibility/adaptability

  • Critical thinking and problem-solving ability

  • Excellent customer service skills; strong verbal and written communication

  • General computer literacy

While working in Accolade you will enjoy the following benefits:

  • 5 weeks of vacation + personal days

  • 1 paid day off for your volunteerism per year

  • Cell phone and a plan for unlimited personal use as well

  • Sodexo Gastro Pass Card with no contribution

  • Flexi Pass Card per month or Multisport Card

  • Parental benefits

  • Virtual hospital service

  • Ginger Emotional Support app (

  • Carrott - support on family forming journey (

  • Fresh fruits and office breakfasts

  • Office events-workshops, tournaments, competitions, raffles. buildings

Previous insurance, benefits experience is not required but an advantage, graduates are encouraged to apply

Job position benefits

Dog-friendly office More than 5 weeks of vacation Company events and teambuilding Home office Sick days Refreshments Extra holidays Meal vouchers or meal contributions Notebook Superior medical care Mobile phone Bonuses
  Typ úvazku

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