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Business Support Specialist (UK Market) Part-time

English (Proficient)
more about employer
ICON Communication Centres s.r.o.
Part-time • Prague
Seniority: Specialist

ICON is looking for new English speaking colleagues to join our team. We are not a corporate giant. We are a flexible, supportive and friendly team. Because of our size, your voice is heard, and your ideas can make an impact quickly. Here is a taste of what is on offer:

  • Friendly and understanding management team

  • Hybrid working

  • Stability (around since 2003)

  • Training and development programs

  • Social events

Our client for this project is a leading provider of communications services connecting consumers and businesses through cloud-connected devices worldwide. They provide a robust suite of feature-rich residential and business communication solutions that offer flexibility, portability and ease-of-use for both landline and mobile phones. Customers require help from friendly and knowledgeable product experts.

Main Responsibilities

  • Answer chat and email inquiries from customers who have technical issues with their hosted PBX system

  • Able to work shifts between 09:00 – 19:00

  • Diagnose and resolve issues and problems with customer’s hosted system

  • Log all chats and emails into the salesforce case

  • Escalate issues that can’t be solved by Level One support

  • Handle all billing related enquires

  • Research required information using available resources

  • Manage and conflict resolve unhappy customers on chat

  • Provide customers with product and service information

  • Process refunds and credits as per process

Your Profile

  • Fluent and near-native English language skills, both written and spoken

  • Ability to analyse and solve problems

  • Ability to communicate effectively and professionally to all customers

  • Experience in telephony cloud technologies

  • PBX/VOIP experience is an advantage

We Offer You

  • Part-time employment

  • A hybrid working option with the flexibility to work onsite and remotely

  • Fully paid training, paid overtime, no weekend or evening shifts

  • Meal voucher allowance

  • 20 days of holiday + 3 free days after 12 months (1 extra free day for each year of employment after the 3rd year, up to 30 holidays maximum)

  • 50% or 100% discounted Multisport membership (

  • Business trips as applicable

  • Team building events

  • Ongoing training sessions and personal development endeavours

  • An international work environment centrally located in Karlin (when possible)

Paid Training And Free Development

We provide full training in customer support skills and our clients’ business products. We share proven methodologies led by experienced trainers that ensure your success with us. Regular coaching sessions help you develop a career that prepares you for internal promotions and leadership roles within ICON Communication Centres.

Job position benefits

Dog-friendly office Work predominantly from home Home office Contributions to sport, culture or past time activities Courses and training Meal vouchers or meal contributions
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