The Business Solutions Support Analyst is focused on the implementation, administration and support of business solutions in order to improve and follow business processes and policies, improve user proficiency and promote system adoption in collaboration with key stakeholders. Our new colleague will be responsible for providing advice, guidance and for analysis and reporting of business solutions-related information.
We are offering an unlimited contract (location Prague, Poland or Valencia).
Please apply in English!
Understands the business requirements, works with all stakeholders to support business processes in the area(s) of responsibility and supports users on the daily basis (process tickets)
Acts as a Subject Matter Expert for the assigned agendas, Account Management, Data Management, Reporting etc.
Liaises with business owners to improve the overall quality of CRM database, Data Audit, which includes proactive data cleanup approach, duplicate records management as well as a mass upload with Apex Data Loader and other API tools
Supports the integration of other systems used by the business organization between JDE and Salesforce etc.
Manages and creates reports and dashboards
Develops and maintains Documentation for the whole support team
Identifies areas for improvement related to business processes, workflows and systems
Education, Experience and Skills
Bachelor’s Degree (ideally in computer science or related field)
Fluent English required
Salesforce Administrator certificate a big advantage
Good understanding and knowledge of enterprise information systems such as ERP, CRM etc., mainly JDE and Salesforce
Experience participating in IT projects, experience with SQL a plus
Excellent computer skills, mainly MS Excel and Salesforce
Good documentation and communication skills
Experience working in a complex, matrixed and global business environment
Ability to adapt to rapidly changing environment
Ability to support interface within multiple systems
Good problem-solving, organizational, analytical and critical thinking skills
Ability to work autonomously without close supervision
What is it like to work at Edwards Lifesciences in the Czech Republic?
As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in the Czech Republic also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension Plan Risk Life Insurance
Virtual Medical Clinic (online access to healthcare)
Enhanced Sick Leave Benefits
Flexible Benefit Plan (Cafeteria)
Employee Stock Purchase Program
Employee Assistance Program
Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.
Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.