GoodData’s Professional Services team works with our customers to build BI solutions using the GoodData platform; build and customize analytical / reporting products to implement into client’s internal systems. Our team is obsessed with guiding our customers to achieve value with our products in the shortest time possible. We play a critical role in managing the technical ins and outs of the implementation, as well as helping our customers realize the powerful business uses of our tools.
As a team, our leadership philosophy is to give team members autonomy in delivering high-quality work to our customers, while providing guidance and support where needed. Team members are expected to be passionate about expanding their expertise with technology, continually growing their knowledge of the GoodData platform and related technologies. Additionally, team members will have the opportunity to gain experience working with international teams and customers. To help passionate professionals accelerate the growth of their skills and careers, our team fosters a culture of mentorship and training.
As a key member of our team, you will be the person that helps guide our customers through their implementation. Working directly with customers to understand requirements, you will translate the requirements into logical data models, design ETL, dashboards, and perform knowledge sharing to customers.
What will you do?
Effectively understand customers strategic goals and articulate GoodData’s ability (with a focus on the technical aspects) to exceed these goals
Deliver consulting services, lead design and implementation of BI solutions and analytic applications for accessing and analyzing data
Collaborate with and orchestrate engagement of various technical experts from the GoodData teams (professional services, development team, product, support, etc.)
Interface directly with prospects/customers during sales cycle or project implementations, develop a trusted advisor relationship with customers
Possess a comprehensive understanding of the GoodData product, services, and feature offerings
3+ years of client-facing experience in a post/pre-sales capacity (BI Consultant, Solution Architect/Analyst) with a Data Analytics products or services vendor
Excellent presentation and communication skills. Ability to influence both C-level executives and technical evaluators
IT consulting skills and experience, ability to set and manage customer expectations, and to negotiate appropriate resolutions to issues
Very good knowledge of SQL, ability to design data pipelines (ETL processes), experience with data visualizations or dashboard designs
Demonstration of self-starter behavior and a desire to tackle technical challenges
Fluent written and spoken English
It is nice if you have
Hands-on professional or personal experience with cloud platforms, data warehousing, ETL concepts, data modeling
Working knowledge of Data Visualization tools (Tableau, Qlik, Spotfire, Lumira), BI tools (OBIEE, Business Objects, Microstrategy, Cognos), ETL Tools (Informatica, SnapLogic, Talend, Clover).
Background in computer science, analytics, data science, statistics, applied maths, operations research, machine learning, or cloud computing.
Experience with SaaS deployments, particularly embedded analytics.