Associate Director Network Services LAN (Service Management)

  • Full time
  • Prague
  • Posted 1 week ago

Job Description

Associate Director Network Services LAN (Service Management), Novartis, Prague, Czech Republic

180000 users in 118 countries! And with this role you will have an opportunity to support the global outreach, ensuring that the internally and externally sourced IT services in the area of Secure LAN Services (LAN, IPS, Firewalls) and especially Wireless LAN Services are aligned with business needs.

Your key responsibilities :
Your responsibilities include, but are not limited to:
• Design and implement processes and supporting system solutions within a moderately complex IT or business area. Analyze and refine requirements for delivering the necessary technology service to business
• Ensure consistency and traceability between user requirements, functional specifications and testing & validation and support testing and training
• Oversee end-to-end delivery of a dedicated set of systems, tools or applications and ensure their stability, integrity and business continuity
• Understands the service including its components, processes, etc. and represents the service across the organization, manages and provides input concerning changes to it and serves as the key stakeholder in processes that enable or support the service
• Ensures that the current and future service level requirements and operational level requirements are identified, understood and documented appropriately (in SLA, OLA, SLR documents)

Diversity & Inclusion / EEO

Minimum Requirements

What you’ll bring to the role:
• 5+ years of experience in Service Management of a global or regional service portfolio in similar areas as above, across geographies and business areas
• Demonstrated leadership skills. Proven track record in managing complex teams across different vendors, and in-depth expertise in one or more IT disciplines
• Experience in management of ITIL based services. Experience in the field of Network Security. Proficient English
• Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function
• Track record in delivering multinational projects on time, quality, and budget. Preferred CCIE DC certification. ITIL certification required.

Desirable requirements:
• University working and thinking level, degree in computer science or comparable education / experience
• Experience in negotiating agreements with corporate suppliers

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card. Find out more about Novartis Business Services:

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