Administrator/Application Support

  • Full time
  • Prague
  • Posted 2 weeks ago

DCG

ServiceNow (regular)
Tableau CRM (regular)
R Studio (regular)
Power BI (regular)
API (regular)
SOQL (regular)
Sales Cloud modules (regular)
CRM (regular)
Salesforce (regular)
DCG is a technology expert who gathers IT professionals in its teams. Due to our and our client’s development and the large number of ongoing projects, we are constantly looking for new employees and associates with high competencies in the IT area or other, consistent with the information provided in the advertisements.

RESPONSIBILITIES:

  • Supports delivery of day-to-day support, ongoing management, and maintenance of system and data integrity for our global CRM system (Salesforce)
  • Supports the operational delivery of custom developments and integrations
  • Supports the B2B/G and B2C Data model and enhancements to ensure CRM systems data is accurate and governed
  • Ensures that service delivery meets agreed service levels
  • Supports operational methods, procedures and facilities in assigned area of responsibility
  • Identifies service delivery problems
  • Supports appropriate action to anticipate, investigate, resolve and document problems in systems and services
  • Supports the implementation of agreed remedies and preventative measures
  • Supports the assessment, analysis, development, documentation and implementation of changes based on requests for change
REQUIREMENTS:

  • Should have supported multiple Salesforce CRM releases.
  • Experience in development of and support for Salesforce Service and Sales Cloud modules.
  • Familiarity with Salesforce’s technical stack (SOQL, APIs, Custom Objects, APEX, LWC etc.)
  • Experience with Power BI, R Studio (text and sentiment analysis), Event Monitoring (Tableau CRM, Einstein Analytics)
  • Experience with Monitoring, Automated Testing, Chat Bots, Omni Channel and Code scan tools such as Apex PMD, Checkmarx, Sonarqube etc.
  • Knowledge of release management via DevOps tool (Flosum/ Copado)
  • Familiarity with ServiceNow Administration
  • Written and verbal proficiency in English
WE OFFER: 
  • Constant support of dedicated consultant
  • Team-building events organised by DCG
  • An international working environment, atmosphere that stimulates development
  • Ability to work 100% remotely
  • Flexible working hours
  • Employee referral program

To apply for this job please visit cz.talent.com.