1st Line Support (full remote)

  • Full time
  • Prague
  • Posted 4 days ago


Customer Support (nice to have)
Helpdesk (nice to have)
1st (nice to have)
Your responsibilities

  • Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes
  • Execute event and analyses reports for various stakeholders
  • Escalate issues in line with operational processes to ensure SLA performance is adhered to
  • Actively communicate the status of issues & events, tracking actions to ensure an appropriate audit trail is in place
  • Assist in the onboarding of operator integrations

Our requirements

  • Excellent English communication skills
  • Passion for IT, even with very little experience (students are also welcome)
  • A can-do attitude and a proven eagerness to learn and acquire new skills
  • Ability to work in shifts 24/7 (of course, your schedule and life-work balance will be greatly taken into account)
  • Level head, calm and clear thinking, open-mindedness, and flexibility

What we offer

  • Remote/hybrid and flexible working schedule
  • Private medical subscription for you and family members
  • Training and professional certifications programs
  • Team buildings and parties

To apply for this job please visit cz.talent.com.