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1P CX Continuous Improvement Junior Specialist

Job Description

Main purpose of the position:

The key agenda of this role is IVR development and business administration related to the Daktela system, which is the main PBX/Contact center solution across Mall countries.

This role is also directly involved in automation-related projects that are connected to Daktela SW and developed for Mall 1P CX.

An important part of this position is also responsible for maintaining a relationship with Daktela SW provider and tracking of invoicing.

What does this role involve?

  • You will collaborate on process automation and communication projects.
  • You will be responsible for the smooth operation of PBX and quick fixing of potential outages.
  • You will manage privileges, roles and other settings to increase PBX operator efficiency.
  • You will be responsible for optimizing the licenses used to maximize cost reduction.
  • You will be responsible for the preparation of regular and ad hoc reports/analyses and contact rate reduction.

What we offer:

  • 29 days off (20 vacation days, 5 Relax Days, 3 sick days, Volunteer Day) plus time off to care for a family member
  • Benefit Plus meal vouchers, which you can use at lots of cool companies, or you can choose a meal voucher as a lump sum
  • We care about the health of our employees, we offer a MultiSport card at a discounted price, a Cafeteria program, and we also organize Health Days
  • Monthly pension contribution
  • Dog-friendly office
  • Have you just had a baby or want to take your child to first grade? We will support you in everything!
  • We value our employees, so you will be entitled to a reward for your years of service

This is the right job for you, if:

  • You are well familiar with MS Excel / Google Sheets - advanced
  • You feel comfortable in Tableau skill as experienced user
  • You have high analytical skills
  • You known Czech or Slovak language - fluent
  • You known English language - advanced
  • You are focused on the result and able to prioritize
  • You have the ability to communicate assertively
  • You are open to learning new topics

As you are applying to an international team the entire recruitment process will be conducted in English. Please remember to submit your CV/ Resume in English

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