Job Description & Summary
The Identity Audit team and the members of the team are the central point for the IAM controls responsible for end-to-end audit activities to ensure a streamlined and valued response driven processes. Supporting overall tasks as it relates to Identity and Access management compliance, audits, and governance globally. The various audit activities span across multiple platforms, processes, territories, and audit body requirements as the centralized point of contact for walkthrough, evidence collection, tracking and review for accuracy. Aligning to the audit activities formulating management responses, remediation plans, and working across the IAM portfolio of product and services to drive risk reduction across PwC globally.
Roles & Responsibilities :
Duties include but are not limited to the following:
Address and complete assigned requests; engage other team members as resources, knowledge base or appropriate information technology resources to complete requests.
Complete assigned requests with proper documentation including all details required so as to allow future knowledge development, process review and workflow understanding.
Demonstrates intimate-level knowledge of:
IAM Control and Audit principles or technical domain related to IAM that is applied in the context of
a broader understanding of the functional area and related systems and processes;
Contributing to the development of new subject matter or technical domain knowledge base;
Resolving complex problems by continuously applying significant independent judgment and by
collaborating with others;
Encouraging improvement and innovation within IAM and nurturing and developing less-experienced staff through coaching and written and verbal feedback;
Building and maintaining relationships across the network of firms to effectively deliver IAM audit walkthrough e activities on behalf of NIS;
Executing tasks aligned to with autonomy;
Contributing to the security design decisions; – Technical administration across desktop systems such as Microsoft Windows, Microsoft Services;
Understanding of Access and Administration of security platforms across Microsoft, Linux operations platforms;
Supporting Information Technology Infrastructure Library (ITIL)-based processes used to support security solutions: Incident Management, Requests Fulfilment, Change Management, Problem Management, etc.
Demonstrates intimate-level abilities with, and a proven record of success in:
Assisting countries in deployment of Audit and/or Access Management security solutions;
Resolving complex issues, including through cooperation with vendors;
Tuning and maintaining capabilities access management security solutions;
Driving reporting and operational excellence through day to day
Monitoring IAM open remediations, findings, and evidence and identifying and resolving issues;
Dispatching and processing requests coming from the territory-level security organizations in relation to supported IAM audit inquiries;
Contributing to a central technology service organization;
Navigating a matrix organization; and,
Collaborating with multiple stakeholders across functional and technical skillsets.
Deliver a positive customer service experience through understanding assigned requests, ensuring timely completion or escalation, communicate progress and handle all requests with a professional mindset.
End-to-end customer service experience by working as a single point-of-contact for the customer.
Contribute to the Knowledge Management process by identifying process gaps, process documentation errors or opportunity for improvement of the team or an access management process.
Develop individual technical knowledge and new skills to successfully complete assigned requests to meet SLAs and KPIs.
Adhere to and support the firm’s information technology standards, policies, and procedures.
Maintain and protect confidentiality regarding all aspects of information.
Adhere to firm Code of Conduct and Mission & Value statements.
Education and Experience :
Detailed knowledge of Audit frameworks, provisioning and configuration practices.
Understanding of Im security technology operational industry standards
Experience working in a central technology service organization
Experience working in a complex, matrix organization
Experience working with multiple stakeholders across functional and technical skill sets
Education Level: HS Diploma
Experience Level: 1-2 years of experience is preferable
Candidate Specifications :
Desired Certifications:
ITIL Foundations V3
Essential Skills:
The IdentityAudit Analyst will demonstrate the ability and aptitude to learn firm applications, technology, terminology,and processes. Experience in customer service support in the use of applications, hardware and access management is essential. The ability to solve problems, thinking analytically, and work independently and within teams, good communication skills, adequate command of the English language and competency in Microsoft. Information Technology Infrastructure Library (ITIL) experience is a plus.
Strong understanding of multiple platforms: Active Directory and IAM platforms is a plus (Sailpoint, Oracle)
LDAP Knowledge or Understanding
Complex problem analysis
Ability to manage multiple priorities
Ability to rapidly adapt to changing business requirements
Ability to balance customer service and regulatory needs
Ability to maintain confidentiality
Great Communications Skills, both verbal and in writing
Great Teamwork Skills
Ability to efficiently acquire and utilize new skills in response to change
Regulatory Compliance Knowledge (SOX, FFIEC, and PCI)
Identity Management – Provisioning and Workflow processes
Access Management – Authentication and Entitlements
Data Security and Privacy – Database access
Experience with Role Based Access Controls
Experience with implementing IDM solutions
Experience with Identity Management Provisioning
IT experience including IT Security Administration
What are we offering?
Concentrated experience and rapid career growth. It may sound like a platitude, but it really is.
Fair wages and time off in lieu (toil)
Paid time off 25 days, 3 sick days and 1 extra day off from the company at the end of the year.
High-end Ultrabook and iPhone with unlimited data.
Benefit program with 45.000 points that you can use for holidays, education, food vouchers, sports (Multisport), health… Simply on what you enjoy.
Support for your education and development : we offer business and digital training and many other training and workshops to further develop your personal and professional skills. We pay for technical certifications and the time you spend studying them.
Regular feedback on your work, also consultation with a coach with whom you can address your further development and career direction.
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