Careers that Change Lives
Are you interested in developing a career in HR? Are you a fluent English and Italian with an interest in supporting the EMEA (Europe, Middle East and Africa) Region right from our office here in beautiful Prague? Do you want to work in multinational and multicultural company that offers you interesting career growth and development? Join Medtronic as a HR Shared Service Centre Representative and become a part of a company that improves people’s lives.

As an AskHR Representative, you are directly involved in providing customers with accurate, consistent and timely responses to their questions and issues regarding HR transactional and technology needs, developing an in-depth understanding of the customer’s needs. You engage with customers to ensure quality of response, contribute to the continuous development of knowledgebase tools to provide consistent responses to customers, escalate cases in a timely way to appropriate Subject Matter Expert (SME) or Center of Expertise (COE) if functional expertise is required and promote the use of self-help tools such as Workday and knowledgebase to encourage customers to answer questions on their own.
A Day in the Life
The HR Representative:
Provides customers with accurate, consistent, and timely responses to their questions, and issues regarding HR transactional and technology needs.
Provides employees with a single point of contact for all their HR questions and supports HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.
Is a Contact person for employees on a wide range of questions related to Medtronic global, regional and country HR policies and procedures and benefits, including social legislation and employment terms and conditions, HR systems and programs.
Prepares letters, contracts, correspondence, forms, and other HR related documents.
Works with the HR Service Centre team to highlight and identify deviations and seeks for structured improvements of the processes/tasks performed in the HR Shared Service Centre.
Must Haves
Fluent (verbally and in writing) in Italian and English
Experience in a front office facing Customer Service/Shared Service environment and/ or administrative job required
Bachelor or Associates Degree in addition to one year of customer service-related experience OR High School diploma or equivalent with 2 or more years of customer service experience
Nice to Haves
1 to 3 years of experience working in Human Resources, Customer Service, Administration sectors
Interested to further develop within an international HR Shared Service/Shared Service environment
Experience working with Workday, Taleo and/or any other ERP (Enterprise resource planning) systems and HR Information system
We Offer
We offer a competitive salary and benefits package to all our employees:
Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurances
Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
Employee Assistance Program and Recognize! (our global recognition program)
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.

When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers .
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
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