2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength!
Those joining Sandoz in the coming months will help shape the future of the company, it’s growth, innovation, culture and how Sandoz impacts the lives of millions.

These will be careers with genuine impact!
Are you ready to make a difference?

Position Objective

Support infrastructure operational and build capabilities for all business units in all sites, across all regions and be the custodian of the IT Infrastructure on the ground. Particularly at manufacturing / laboratory sites and major locations as well as country organizations.

Your Key Responsibilities:

Manage multi-location teams of technical resources providing remote and on-site services and support where needed
Ensure that local and regional teams deliver maintenance, troubleshooting and service delivery according to Sandoz standards
Act as interface between regional / local service requests and the global horizontal delivery teams
Communicate and establish upcoming IT Infrastructure changes to the regional and local communities.
Provide consolidated feedback about IT Infrastructure services to the horizontal delivery teams
Manage a team of Directors, Associate Directors and Senior Individual Contributors for infrastructure and regional support by allocating financial and human capital and ensuring timely and effective delivery of services.
Retain, recruit, hire, manage and coach a highly specialized and globally distributed team of technology professionals to execute our vision
Support and ensure compliance to defined IT Governance controls, standards, and practices.
Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
Serve as a role model and ensure all next line leaders are visible and effective partners with IT counterparts, broader Sandoz stakeholders, and service providers.
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum requirements
Experience and Skills:

10 – 15 years of IT experience in operations and system management.
More than 10 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
Track record in delivering multinational projects on time, quality, and budget


IT Infrastructure Management
IT Service Management Practices (ITIL Foundation Certification)
Compliance, Risk Management (GxP: sound knowledge of validation practice and IT control standards
Systems Integration & Build (Dev-Ops mindset and full solution lifecycle understanding from idea to retirement)
Superior reasoning and decision-making skills
Documented experience working across IT Teams
Proven ability to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives, Managers, and Subject Matter Experts in IT
Customer and service first attitude

Why Sandoz?

500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!


Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:
Business Unit
Czech Republic
Work Location
Company/Legal Entity
Functional Area
Technology Transformation
Job Type
Full Time
Employment Type
Shift Work
Early Talent

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