EDI Solution Specialist-2307003473W
Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world’s largest consumer health and personal care products company. Our consumer companies produce many of the world’s most trusted brands, among them JOHNSON’S® Baby, BAND-AID®, NEUTROGENA®, TYLENOL®, MOTRIN®, and LISTERINE®. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.
Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.
It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes
EDI SOLUTION SPECIALIST
Contract: full time, permanent contract
The responsibilities & the impact YOU will have:
Work with all departments and customers to organize and plan the onboarding of new EMEA customers
Manage the change in planning as customers/business requests evolve, manage delays while keeping in track with the legal requirement priorities
Work with external EDI providers to ensure the technical set up of new projects
Work on ad hoc projects
Build and regularly review procedures to improve efficiency and facilitate collaboration with internal and external customers
Maintain written procedures up to date
Internal relationship management and communication
Keep all departments (Customer Services, I2C, Commercial, deliver operation) informed of the evolution of projects
Work closely with ‘IT’ within respective responsibilities
Keep EDI ‘members/team’ informed of ongoing projects
Maintain a basic level of knowledge of EDI within the operational teams (CS/I2C/Deliver operations)
External relationship and service management
Maintain and review, when necessary, contracts in place with all EDI providers
Align projects with EDI provider and manage the resources (MDU/EDU)
Ensure service performance meets or exceeds established goals and SLA
Monitor inbound and outbound EDI transactions to proactively identify failures
Notify internal and external departments of issues
Review and update status on disruptions, transactions impacted
Review and suggest monitoring tools as needed, built reporting with internal and external departments
Provide Root Cause Analyst (RCA) and follow up both internal and external
Keep updated reports on incidents, transaction failures with full follow up resolution and possible process improvement suggestion and implementation
We would love to hear from YOU, if you have:
Experience in EDI development
Experience with SAP
Experience in project management
Good knowledge of operations (Customer Services/Supply)
Strong leadership skills, facilitating raised issues to resolution.
Experience in leading regional projects
Must have good planning, organizational, and decision-making skills.
Consistent track record to lead and influence others at all levels within the organization.
Good facilitation skills and ability to work across organizations and unite diverse individuals with disparate goals and enable productive discussion and outcomes
Fluent English, any other European languages is a plus
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Primary Location Europe/Middle East/Africa-Czech Republic-Prague-Prague
Organization Diamond Czech Republic NewCo
Job Function Business Solutions