DSS/ Field Services Engineer

Scope of the role
Deskside engineers provide Level 2 support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling.

Key Responsibilities:
Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
Stage Build and Image systems with standard client image (aka eCore).

Role expectation:
Good Communication Skills.
Good Analytic/Troubleshooting Skills.
Strong working knowledge of MS Windows Operating System.
Working knowledge of MS Office and basic business application
Good Customer Support Skills.
Minimum 1 year desk side support services.
Basic knowledge of networks, telecom, and compute/storage.
Basic knowledge of mobile device support.
Graduation / Degree
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 14 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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