Seniority Level: Entry level
#DreamBig
Our Digital Employee Experience (DEX) Team in Prague is responsible for delivering IT support to the 10,000+ colleagues across 9 countries in 5 languages.
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Budweiser, Stella Artois, Corona and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big.
We have a focused onboarding programme, and are happy to accept applicants with no IT experience, with a desire to start a career in IT. We also welcome more experienced IT experts, and there are plenty of opportunities to grow your tech career quickly within ABInBev.
Here we take your development personally, and have made 13 promotions within the team in the past 12 months.
Your typical day:
You are a point of contact for all European employees who need technical support with the applications we work with
Remotely troubleshoot their enquiries. In case the task is too complex, you can forward it to Level 2 and 3 support.
You will record all information into resolution logs.
You will work on additional service/process improvements projects, as our team is always focused on improving customer satisfaction and automation of repetitive tasks.
We will help you achieve your goals by focusing on development, giving a possibility of career growth, access to coaching and mentoring as well as formalized training.
A career with us can take you in all directions. There’s room to grow and move within our organisation, to new teams and locations.
Is this you?
Fluent English and Dutch speaker
With a University degree or equivalent work experience
Interested in computer systems, mobile devices and other technology products.
You like to collaborate and communicate with people
You gain satisfaction from providing excellent customer support.
We also offer great Benefit & Perks package!
Local Bonus
25 days holidays per year
Meal vouchers
A beer allowance to enjoy our brands
Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension contributions (2,5%)
Employee networks to support diversity and inclusion
26 weeks paid leave for primary caregivers
‘Return to Work’ programme
We also offer great Benefit & Perks package!
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension contributions (2,5%)
25 days holidays per year
Employee benefits to help your physical and mental health and overall wellbeing (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
A beer allowance to enjoy our brands
Meal vouchers
Employee networks to support diversity and inclusion
Local Bonus
26 weeks paid leave for primary caregivers
‘Return to Work’ programme
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
#LI-ABI ZoneEUR