The Kerr Dental portfolio of brands and product solutions spans restoratives, endodontics, and rotary instruments, with a common purpose of enabling healthy, beautiful smiles while providing an exceptional customer experience globally. Kerr’s 130+ year history of innovation began in 1891 in Detroit, Michigan and has since expanded on a global scale to ensure dental professionals receive the consumable products they trust most. Kerr’s market-leading brands include OptiBond, SonicFill, Harmonize, MaxCem Elite, and many more. Learn more at
Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Responsible for handling order and requests from Sales Reps, Direct customers or Distributors in a timely manner with emphasis on accuracy and professionalism
Responsible for handling credit and re-bill requests from Doctors, Distributors and/ or Sales Reps to correct any invoice mistakes in an efficient way.
Main point of contact for (dedicated) Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
Responsible for supporting Sales Reps in upselling products
Interface with other departments through CRM to ensure that customer’s service requests are processed in a timely manner
Provides customer with accurate information regarding our products and sales promotions
Responsible for making sure that complaints are handled or put through to the right department for a quick follow up
Complies with ISO procedures
Performs other responsibilities/duties that may be assigned
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Job Requirements:
Minimum of 2 years’ experience in customer service and/or customer account management and working for an international company
Must be fluent in the language English + French + other languages are preferred, capable to verbally communicate with customers and management
Excellent communication skills (friendly, positive and efficient)
Intelligent and pro-active in finding solutions
Independent worker
Go getter (Sales oriented)
Excellent phone voice and skills
Reliable and high sense of responsibility and urgency
Commercial skills (ability to hear sales opportunities and to act upon it)
Flexible (in working hours and jobs that are assigned)
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Resistance to stress and ability to prioritize
Ability to adapt and implement new procedures as required to provide excellent customer service
Ability to guide and teach fellow team members
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
About Envista
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit

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