Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information about Ormco, visit www.ormco.com
Job Description:
The Customer Service Representative is responsible for providing exceptional customer service to our customers. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
Primary internal contact for the customer and (dedicated) sales representatives in the field for all process around quoting, order management and product / delivery information.
Responsible for receiving, monitoring, and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
Creates and administers quotes based on the instruction of the Sales Representatives
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Provides accurate, valid, and complete information by using the right methods/tools
Be able to manage large amounts of chats, emails, and other communication channel
Phone duty- answers telephone calls assuring the highest possible availability on the phone
Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follows communication procedures, guidelines and policies
Performs other responsibilities/duties that may be assigned
Job Requirements:
Most Important Qualifications and Competencies:
Experience in customer service job is preferred
Native speaker Hungarian plus Czech or Romanian
Business level of English is required as well, due to internal communication
Excellent communication skills
Independent, self-motivated, and goal-oriented working style
Good organizational and administrative skills, able to multi-task, prioritize and manage workloads
Outstanding commitment, reliable, flexible, and able to work in a team
Ability to operate computer systems with accuracy and efficiency (Oracle, CRM & Excel)
Ability to adapt and implement new procedures as required to provide excellent customer service
Operating Company:
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
About Envista
Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including KaVo, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.
Envista separated from Danaher as an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.

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