Hungry for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
We are searching for a Coordinator & Office Assistant-Maternity cover to support our MAMCIP operations. Based in the Prague office, reporting into the Territory Director, this role supports the company by providing a high level of customer service and support to guests, Franchisees, Business Developers, field staff and vendors. As this is a dynamic role, the successful applicant will be able to embrace changes and quickly incorporate these into your daily work with a positive and proactive attitude.
This role is a maternity cover for 1 year – with the potential to extension.
The Role:
Coordinator is first contact person for franchisees, BDs and team members when support is required but do not know whom to contact. Coordinator is responsible for collecting WISRs, ensuring weekly sales is properly recorded in our system. Coordinator ensures all data from given territory are correctly recorded in our system – and processes all changes. As combined position employee will handle also office management and related support tasks.
Responsibilities:
Coordination for stores services by the Prague office – research and resolve inquiries/problems including but not limited to those relating to equipment vendors, accounting, debits/credits, helping with communication and limited translations when needed by the franchisees. Being responsible for a specific area and monitoring its overall performance. Various clerical duties such as processing incoming mail, such as WISR’s royalty waiver credits, new store pictures, product complaints, and customer complaints. Maintain accurate information in files or the data base. Image documents and work on special projects when necessary. Being responsible for a specific area and monitoring its overall performance. Various clerical duties such as processing incoming mail, such as WISR’s royalty waiver credits, new store pictures, product complaints, and customer complaints. Maintain accurate information in files or the data base. Image documents and work on special projects when necessary. Assisting franchisees with equipment orders for new, remodeling or relocating restaurants. Review the orders for completeness and compliance with company policy. Work with the field to move restaurants through the construction phase quickly. Data entry for sales/corrections, WISR’s received, memos, break even, attributes and restaurants status.
General office management – processing and payment of invoices, communicating with landlord and service providers, keeping under control all local company contracts, providing support to accounting department in HQ, ensuring company is following locally required legislation (OHS, Fire Safety, reporting to labor authority, keeping all required HR documents on file, office safety audits, employee medical checkups etc.), managing amenities as per company instructions.
Knowledge and skills required:
High proficiency in Microsoft Office
Ability to learn new systems
Customer service focuses
Ability to problem solve and deescalate interaction
High attention to detail
Benefits include:
Additional leave days throughout the year
Access to flexible work in line with our policy